AI foundationsUnderstand how AI tools produce answers, where they can fail and which tasks suit assistance. Work through examples of unsupported claims and missing context.
Practical tool usePractise writing instructions, summarising approved documents and comparing outputs. Use the tools your organisation has approved and licensed.
Privacy and reviewDecide which data can be shared, review provider settings and establish approval rules. Practise recognising when an answer needs a specialist or a human decision.
Role-specific workflowsApply the learning to selected work in your team. Examples can include drafting customer replies, preparing report outlines or checking a document against a checklist.