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Yes AI - AI Solutions Australia

AI Inbound Voice Agents

Plan how incoming calls are answered, what information can be provided and when a person takes over. Agree the routing, booking permissions and fallback before a pilot.

Book a consultationSee Outbound Callers

What is an Inbound AI Voice Agent?

An inbound voice agent uses approved information and a configured call flow to respond to callers or collect a request. Actual coverage depends on the phone service, capacity and provider availability. Test unanswered calls, failed transfers and unsupported requests.

Plan routing, overflow and fallback arrangements
Collect caller details for confirmation and review
Send approved notifications through a tested integration
Retrieve answers from approved business information
Handle permitted appointment requests after booking-rule checks
Route unsupported or sensitive requests to the responsible person
Test required languages with representative call examples
2 min demo
Live Demo

Hear Your AI Receptionist Booking Appointments

Real Sample Call (Bleeped For Privacy)

Illustrative booking conversation

Incoming Call
"I'd like to book an appointment..."
AI Response
"Let me check our availability..."
Example outcome after confirmation
Booking recorded and notification status checked

Compare Total Costs

Include setup, the voice plan, usage, phone services and staff oversight

Agree the scope before quoting

Review Call Quality

Measure completed requests, errors, escalations and staff review time

Use an agreed pilot baseline

Plan a Tested Rollout

Check normal calls, exceptions and the path to a person before launch

Keep an operational fallback

Review the current voice plans and agree the included call flow, usage and integrations in the proposal.

Inbound AI Use Cases

Healthcare Reception

Collect appointment requests and provide approved administrative information. Route clinical, insurance and funding questions to authorised staff.

Professional Services

Collect enquiry details, provide approved business hours and request a consultation through the agreed booking process.

Retail & E-Commerce

Retrieve approved product or order information where access permits. Collect return requests for the responsible team to review.

Property Management

Collect viewing and maintenance requests under agreed routing rules. Keep an explicit human escalation path for urgent or sensitive issues.

Healthcare Use Case

Healthcare Practice Using Cliniko?

Historical Yes AI work in 2025 included a Cliniko appointment integration. A new clinic project needs its own API, access and booking-rule checks. Staff must review clinical, insurance and funding questions; approved administrative information is the starting scope.

Explore Cliniko AI IntegrationAll Healthcare AI Solutions

Why Businesses Choose Yes AI

Reviewed Call Flows

Test the wording, approved answers and handover rules with your team

Data and Access Review

Review provider terms, access and applicable requirements; this page does not establish compliance

Scoped Deployment

Agree integrations, acceptance checks, support and a fallback before launch

Discuss Your Call Workflow

Book a 30-minute consultation to discuss your call flow and review a demonstration.

Free for businesses with 20+ full-time staff; otherwise AUD200 including GST.

Book a consultationExplore Outbound Callers