Frequently Asked Questions
Common questions about achieving Inbox Zero with AI.
Will the AI accidentally delete or archive important emails?
Do not enable deletion or archiving until the selected mailbox supports the required permissions, audit record and recovery path. Start with category suggestions or a draft-only view. Staff should review uncertain and high-impact messages, and tests must cover false negatives, sender-rule failures and restoration. No confidence threshold guarantees that an important message is safe to move.
How does the AI learn what is important to me specifically?
Your team defines useful categories, protected messages and review rules from approved examples. Historical mailbox behaviour may be sensitive and does not prove future importance. Decide which fields may be used, test suggestions against a labelled sample and monitor errors. This page does not claim automatic learning or a measured accuracy rate.
Can the AI draft replies for me?
A scoped workflow may prepare drafts from approved source material and examples. Staff review names, facts, dates, commitments, tone and required notices before sending. Automatic sends need separate authority, acceptance tests and failure handling. Measure actual review time rather than assuming a fixed saving.
Does it work with both personal and work email?
Mailbox access depends on the provider, account type, administrator consent, API or protocol, product edition and required operations. Gmail, Microsoft Outlook and other mail systems are examples to assess, not guaranteed connectors. Keep personal and work purposes separate and test a read-only sample before enabling changes.
What about privacy? Does someone read my emails?
Review the use of email content before connecting any systems. Confirm the selected providers, storage and AI-processing regions, access, retention and onward transfers. Australian-only requirements must be verified across the complete data flow and agreed in writing. Check current provider security evidence and test the configured controls. The organisation must approve the privacy and professional requirements applicable to its workflow.
How much time will I actually save?
Measure current reading, searching, drafting, checking and recovery time on a representative period. During a pilot, include time spent reviewing suggestions, correcting errors and maintaining rules. Any released capacity is not automatically cash saved. Compare measured changes with provider, implementation, support and staff costs.
Can I undo any action the AI takes?
Recovery depends on the mailbox and action. Agree which actions are permitted, how long records remain recoverable, who can restore them and what happens if a write succeeds but the workflow does not record it. Unsubscribe actions may not be reversible. Test corrections, retries and duplicate actions before use.
What are the consultation and project costs?
The consultation lasts 30 minutes. It is free for businesses with 20+ full-time staff; otherwise it costs AUD 200 including GST. Project work and operating costs are quoted after the scope is agreed. Include mailbox or model subscriptions, usage, implementation, staff review, maintenance and support. This page does not offer a free trial or promise a time to reach inbox zero.