Frequently Asked Questions

We deliver custom-built AI Agents and AI Telephone Agents to automate tasks, streamline operations, and improve customer service for medium to large Australian businesses.

We work across logistics, health and aged care, manufacturers, retail, finance, education, and more - anywhere that efficiency, automation, and customer interaction matter.

We work with businesses of different sizes. The workflow, call volume and expected benefit determine whether a solution fits. Our pricing page includes plans for small teams; our booking page explains consultation fees and free-consultation eligibility.

All our AI Agents are custom-built to suit your business's exact processes, tone, data, and compliance needs.

An AI Agent is an intelligent system that can autonomously handle tasks like reporting, data entry, customer support, scheduling, research, and more.

A chatbot primarily handles a conversation. An AI agent can also use connected tools to complete a defined task. Both may use language models; an agent needs permissions, testing and escalation rules appropriate to the actions it can take.

Yes. We integrate with most business systems like CRMs, ERPs, HR tools, Microsoft 365, Google Workspace, and custom platforms.

It depends on scope and integrations. More complex, multi-functional agents typically take 3-6 weeks. We confirm a realistic timeline in your written quote.

It's an AI-powered virtual assistant that speaks with callers, answers questions, routes calls, books appointments, and performs tasks over the phone.

24/7 coverage is available when included in your plan. Starter covers business hours, Professional adds after-hours and weekends, and Custom can include full 24/7 coverage. Availability also depends on the connected phone and software services.

Concurrent call capacity depends on your phone provider, plan and configured limits. We confirm the required capacity and test it before launch.

Yes. We optimize our agents for Australian English and test across diverse callers.

We define success measures before building, such as handling time, completed tasks and enquiries captured. A business case compares expected gross profit and achievable cost savings with setup, usage and support costs. Results depend on your operation.

A useful starting point is a repetitive task with a clear process and measurable cost. We assess data quality, integration access and the need for human review before recommending a build.

We offer fixed-scope packages, monthly SaaS plans, and custom enterprise pricing based on usage.