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Yes AI - AI Solutions Australia
Revenue leak detected

Your missed calls are costing you thousands

The average Australian business misses a meaningful share of incoming calls. Each one is a potential customer going to your competitor.

Fix It - From $299/mo Calculate Your Loss

62%

of callers won't leave a voicemail

85%

won't call back if unanswered

$1,200

average value of a missed call

100%

calls answered with AI

Calculate Your Missed Call Cost

Adjust the sliders to match your business

8

missed calls/week

125

lost jobs/year

$5,208

lost revenue/month

1642%

ROI with AI agent

You're losing approximately $62,500/year to missed calls. An AI agent costs $299/month.

Stop the Bleeding - View Plans

How AI Phone Answering Works

1. Call Comes In

Your AI agent answers instantly - no hold music, no voicemail, no missed opportunities.

2. AI Handles It

Books appointments, answers questions, takes messages, or transfers urgent calls to you.

3. You Win the Job

Every caller becomes a lead. You get notified instantly. No opportunity slips through.

Where the Calls Actually Go Missing

Almost nobody misses calls because they do not care. They miss them because of four specific, entirely ordinary situations. Recognising which one is costing you the most tells you whether an AI phone agent is worth the money, or whether the honest answer is that you do not need one.

You are already on the tools

A tradesperson under a house or an operator running a machine cannot answer. The call goes to voicemail, the caller rings the next business on the list, and you never know it happened. This is the single most common leak we see and it costs the most, because the calls arriving during working hours are usually the ones ready to buy.

The one person on reception is on another call

A small office with a single receptionist can only take one call at a time. At the busiest hour of the day, the second and third callers get a busy tone or roll to voicemail. The busier your business gets, the more calls it quietly loses.

After hours, weekends and public holidays

People ring when they have the problem, not when your office is open. A burst pipe at 8pm, a parent researching aged care on a Sunday, a customer comparing quotes after dinner. If the phone is answered, that enquiry is yours. If it rings out, it belongs to whoever answers next.

Annual leave, sickness and staff turnover

Cover for the front desk is usually somebody borrowed from another job who is trying to do two things at once. Callers get held, details get written on paper and lost, and follow-up slips. The gap is temporary but the lost enquiries are permanent.

What Setting One Up Actually Involves

The technology is the least interesting part. What determines whether an AI phone agent works for your business is a series of decisions about your calls, and that is most of what we do together.

1

Work out what the agent needs to handle

We start with the calls you actually get. Quote requests, bookings, existing customers chasing a job, suppliers, and the occasional wrong number. Each type gets a decision: answer it, book it, take a message, or transfer it. This conversation takes an hour or two and it is where most of the value is created.

2

Write and tune the script

The agent needs your business details, your service area, your opening hours, what you do and what you do not do, and how you want to sound. A country plumbing business and a specialist clinic should not sound the same. We draft it, you correct it, and we keep tuning after go-live using real call transcripts.

3

Decide the escalation rules

What counts as urgent, who it goes to, and what happens if that person does not pick up. Getting this right is what makes the difference between an agent you trust and one you switch off after a fortnight. We would rather over-escalate at the start and tighten it once you can see how it behaves.

4

Connect it to where the work lands

At minimum every call produces an email and text summary with the caller details and a transcript. Where you use a booking system or job management software, the agent can write appointments and enquiries straight into it, so nobody has to retype anything.

5

Divert your number and test it properly

Your existing number is diverted, usually only when a call goes unanswered after a set number of rings so you keep the chance to pick up first. Then we call it. Repeatedly, from different angles, including the awkward questions. You should hear it yourself before a customer does.

6

Review the transcripts and refine

In the first fortnight we read the real calls with you and fix what the script got wrong. Every business has questions it never thought to mention. This is normal and it is why the first two weeks matter more than the build itself.

What It Costs

Two plans, no lock-in contract. Starter is $299 per month with a $499 one-off setup fee. That covers a single-location business that needs every call answered, messages taken with a transcript, appointments booked and urgent calls transferred. It is the right plan for most trades, clinics and small offices.

Pro is $599 per month with a $999 setup fee. That is for businesses that need the agent writing into a booking or job management system, more involved routing across departments or locations, or handling of a genuinely complicated set of enquiry types.

The setup fee covers the work described above: mapping your calls, writing and tuning the script, setting the escalation rules, connecting your number, and the review sessions in the first fortnight. We would rather charge for that properly than pretend an agent configures itself. Initial consultations are free for businesses with 20 or more full-time staff (smaller teams pay $200 including GST).

How Long It Takes

For a straightforward agent that answers, books and takes messages, most businesses are live within a week of the first proper conversation. The build is fast; the scheduling of your time to review the script is usually what sets the date.

If you want the agent writing into an existing booking or job management system, allow two to three weeks. That is rarely about the work involved and almost always about getting access from the software vendor, which is outside anyone's control and worth starting early.

Expect the first fortnight after go-live to involve refinement. Real callers ask things nobody anticipated, and reading those transcripts together is how the agent gets genuinely good. By about the fourth week it should be handling the bulk of routine calls without you thinking about it.

Missed Calls: Common Questions

How much revenue do missed calls cost Australian businesses?

The average Australian SMB misses a meaningful share of incoming calls. With typical job values in the hundreds to thousands of dollars, this can translate to substantial lost revenue per year. Use the calculator on this page to estimate the impact for your own business.

How does an AI telephone agent prevent missed calls?

An AI telephone agent answers every call 24/7, takes messages, books appointments, and routes urgent calls - ensuring no opportunity is lost, even outside business hours.

What does an AI phone agent cost?

The Starter plan is $299 per month with a $499 one-off setup fee, which suits most single-location small businesses that need every call answered, messages taken and appointments booked. The Pro plan is $599 per month with a $999 setup fee and is for businesses needing deeper integration with their booking or job management system, more complex call routing, or multiple locations and departments. There is no lock-in contract.

Will callers know they are talking to an AI?

We think they should, and we recommend the agent identifies itself as a virtual assistant. Trying to pass an AI off as a person tends to backfire the moment a caller asks something unexpected. In practice most callers do not mind at all, because what they wanted was for somebody to pick up, take their details and tell them what happens next.

What happens when the caller has an emergency or an unusual question?

That is a routing decision we make with you during setup. Urgent calls can be transferred straight through to a mobile, escalated to an on-call roster, or flagged for immediate callback with a text message to you. The agent is designed to hand over rather than guess, and anything it could not resolve arrives in your inbox with a transcript.

How long does setup take?

Most businesses are live within a week. The work that takes the time is not technical, it is deciding what the agent should say, which questions it needs to ask, and what happens with each type of call. If you want the agent writing into an existing booking or job system, allow two to three weeks, mostly because access to that system usually has to come through a third party.

Do we have to change our phone number?

No. In most cases we divert your existing number, either all the time or only when a call goes unanswered after a set number of rings. Your published number stays exactly as it is on your vehicles, your signage and your website, and you keep the option of answering first yourself.

Every minute you wait, another call goes unanswered

Setup takes less than a week. Starter is $299/month with a $499 setup fee; Pro is $599/month with a $999 setup fee. No lock-in contract.

Initial consultations are free for businesses with 20 or more full-time staff (smaller teams pay $200 including GST).

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