How fast does the SMS actually send?

Within 30 seconds of the missed call ending. In most cases it's under 15 seconds. The caller's phone buzzes with your message before they've even had time to Google your competitor. Speed matters enormously here - responding within the first minute dramatically improves your chances of winning the lead compared to waiting even a few minutes.

Can I customise the message for different situations?

Absolutely. You can create unlimited message templates and set rules for when each one triggers. Different messages for business hours vs after hours, different messages for first-time callers vs returning customers, different messages based on which phone line they called (if you have multiple). You can include booking links, reply prompts, your name, and dynamic fields like the caller's name if they're in your CRM.

Does it work with my existing phone system?

Yes. Missed Call Text-Back works with landlines, VoIP systems, mobile phones, and multi-line setups. We integrate with major Australian telcos and VoIP providers including Telstra, Optus, 8x8, RingCentral, and GoTo. Setup takes about 10 minutes and doesn't require changing your phone number or provider.

Will it send texts to spam callers and robocalls?

No. The system filters out known spam numbers, withheld numbers, and numbers flagged on Australian spam databases before sending. You can also set up a blocklist for specific numbers and configure rules like "only text Australian mobile numbers" to prevent wasted SMS credits.

What does it cost per SMS?

SMS costs are included in your plan - there are no per-message fees. Most businesses miss between 5 and 30 calls per week, so the volume is manageable. When you consider that recovering even one customer per week from a missed call could mean hundreds or thousands of dollars in revenue, the ROI is immediate and obvious.

Can the system handle two-way text conversations?

Yes. When a caller replies to your automated SMS, you can either receive it as a normal text message on your phone, have it routed to a shared inbox your team monitors, or let our AI continue the conversation automatically - booking appointments, answering FAQs, or collecting details for a callback. Most businesses start with manual replies and upgrade to AI text conversations once they see the volume.

Missed Call Text-Back

Never Lose a Lead to a Missed Call Again

Every missed call is a customer choosing your competitor. The average small business misses a large share of incoming calls. With Missed Call Text-Back, every unanswered call gets an instant, personalised SMS - keeping that lead warm until you can pick up the phone.

Stop Losing Leads Call (03) 9003 0111

The True Cost of Missed Calls

Most business owners have no idea how much revenue walks out the door every time the phone rings out. These numbers are sobering.

Many

calls go unanswered

The average small business misses a large share of incoming phone calls. That's not a statistic - it's a leaking bucket. Every one of those callers had intent to buy, book, or enquire.

Most

won't call back

Once a customer gets voicemail, most of them hang up and call the next business in their Google results instead. They don't leave a message. They don't try again later. They're gone.

High

value per lost customer

Each missed call can represent significant customer lifetime value. Miss a handful of calls a week and that adds up to real money left on the table every year.

The maths is brutal: a handful of missed calls each week, most of whom won't call back, multiplied by the value of each lost customer, adds up to serious lost revenue over a year. Even recovering a fraction of those calls pays for this service many times over.

How Missed Call Text-Back Works

Four steps. Thirty seconds. One recovered customer.

Customer Calls You

A potential customer rings your business line. Maybe you're on another call, maybe it's after hours, maybe you're elbow-deep in a job. The phone rings out.

Missed Call Detected

The system detects the missed call within seconds. It checks whether the caller is a new lead or existing customer, and which message template to use based on the time of day and your business rules.

Instant SMS Sent

Within 30 seconds of the missed call, the caller receives a personalised SMS. Not a generic "we missed your call" - a message tailored to your business with a booking link, callback promise, or next step.

Lead Stays Engaged

Instead of calling your competitor, the customer reads your text, clicks your booking link, or texts back with their request. You've turned a lost lead into an active conversation.

Real SMS Templates by Industry

Not generic "we missed your call" messages. Personalised, action-oriented texts that give the caller a clear next step.

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Dental Clinic

Auto-SMS

"Hi! Sorry we missed your call at Smile Dental. You can book your appointment online anytime at [link], or reply to this text and we'll call you back within 15 minutes."