AI Consulting for Makati: Voice Agents, Automation, and Support in English and Filipino
Makati is the financial and corporate heart of the Philippines, where banks, multinationals, professional-services firms, and fast-growing companies run demanding operations around the clock. Yes AI helps these businesses put modern AI to practical work: answering every call and message, automating the routine back-office grind, and giving leaders faster, clearer reporting.
The honest hook for this market: today's AI can hold a natural conversation in both English and Filipino, so a Makati business can serve customers in the language they prefer, 24 hours a day, without adding night-shift headcount.
Realistic ROI
Why Makati Businesses Choose Yes AI
Makati moves fast and expects competence. We focus on AI that earns its place in the business quickly: practical, bilingual, and built to fit how your teams already work.
Business outcomes, not AI hype
We do not lead with the newest model or the flashiest demo. We start with a bottleneck that costs you money or customers, and we apply AI where it clearly pays back. If AI is not the right tool for a problem, we tell you.
Bilingual by design
Makati serves customers who switch naturally between English and Filipino. Our voice agents and chat assistants are set up to understand and reply in both, so no caller is pushed into their second language just to get help.
Remote delivery, built for your timezone
Yes AI is an Australian consultancy that works remotely with clients across Asia-Pacific. We do not keep an office in Makati, and we do not pretend to. We work to Philippine business hours, meet by video, and stay reachable through your preferred channels.
Start small, prove it, then scale
We would rather ship one useful thing in a few weeks than promise a year-long transformation. Prove the value on a single workflow, measure it honestly, then expand into the next one with confidence and a track record.
What Yes AI Can Do for a Makati Business
A broad toolkit, applied to the specific problems in front of you. Most clients begin with one or two of these and grow from there.
AI Phone Answering and Voice Agents
An AI voice agent answers your phones 24/7 in English or Filipino, handles common questions, books appointments, captures leads, and routes the calls that genuinely need a person.
AI Customer Support and Chat
A chat assistant on your website or messaging channels answers product, pricing, and account questions instantly, in both languages, and hands over to your team with full context when needed.
Workflow and Back-Office Automation
We automate the repetitive back-office work: data entry, document processing, approvals, invoicing steps, and the copy-paste between systems that quietly eats your team's day.
AI Reporting and Dashboards
Turn scattered data into clean, current dashboards and plain-language summaries, so managers and directors see what is happening without waiting on a manual report.
Custom AI Integration
We connect AI into the tools you already run, your CRM, booking system, POS, or accounting software, so it works inside your operations rather than becoming another silo.
AI Strategy and Advisory
Not sure where to begin? We assess where AI will and will not help, rank the opportunities by payback and effort, and give you a practical roadmap you can act on.
How Makati Teams Put Yes AI to Work
| Task | Traditional | With Yes AI | Notes |
|---|---|---|---|
| Bank or financial-services branch handling high call volume | Callers wait in a queue or drop off after hours | AI voice agent answers instantly, in English or Filipino, day or night | Routine balance, branch, and product questions are handled straight away. Complex or sensitive cases are routed to a person with the context already captured. |
| Professional-services firm (legal, accounting, consulting) fielding client enquiries | Junior staff pulled off billable work to answer the phone and reply to emails | AI handles intake, FAQs, and scheduling; staff focus on advisory work | New client intake is captured cleanly and consistently. Follow-ups do not slip through the cracks during busy periods. |
| Outsourcing or shared-services operation looking to lift efficiency | Agents spend hours on repetitive, scriptable interactions | AI absorbs the routine tier so agents handle the higher-value work | Bilingual coverage means both English and Filipino queues get instant first responses, with people focused where judgement matters. |
| Real-estate or property developer managing buyer and tenant enquiries | Leads arrive after hours and go cold before anyone replies | AI responds within minutes, qualifies the lead, and books the viewing | Every enquiry from a listing or ad gets an immediate, professional reply in the buyer's preferred language, then a warm handover to the sales team. |
| Multinational regional head office running back-office processes | Teams copy data between systems and compile reports by hand | Automation moves the data and drafts the reports automatically | Manual reconciliation and reporting shrink from days to minutes, freeing skilled staff for analysis instead of assembly. |
| Retail or hospitality group taking bookings and orders | Phone and message enquiries missed during peak hours | AI takes bookings, answers questions, and confirms orders around the clock | Customers get a fast reply whether they message in English or Filipino, and your staff are not interrupted mid-service. |
What We Are Honest With You About
Data privacy and the Philippine Data Privacy Act
Customer data is regulated under the Data Privacy Act of 2012 and overseen by the National Privacy Commission. We help you handle personal data responsibly: clear consent, sensible retention, controlled access, and a plan for deletion requests. Compliance stays your obligation, and we set the AI up to support it rather than undermine it.
Keep a person in the loop where it counts
AI is excellent at the routine and the repetitive. For sensitive complaints, high-value negotiations, and anything needing judgement or empathy, a person should stay in control. We design clear handover points so AI assists your team rather than replacing their judgement.
Bilingual quality needs review, not blind trust
AI handles English and Filipino well, including the natural code-switching many customers use, but no system is perfect. We test the agent on real scripts in both languages, review early conversations with you, and tune the wording so it sounds right for your brand before you rely on it.
Do not over-automate the relationship
Filipino business runs on relationships and personal trust. Automating the routine is a clear win; automating away every human touchpoint is not. We help you draw the line so customers feel served, not stonewalled by a machine.
Start with one use case, not everything at once
The fastest way to waste money on AI is to try to automate the whole business in one go. We pick a single high-value workflow, prove it works and pays back, then expand. Momentum and evidence beat a giant plan that never ships.
Consent and disclosure on recorded or AI-handled calls
If calls are recorded or answered by an AI agent, customers should be told plainly. We build in clear disclosure and consent so you stay on the right side of both the law and customer trust.
How Yes AI Works With You
Discovery and prioritisation
We start with a free discovery call to understand your operations, then map where AI will genuinely help. You get a ranked shortlist of opportunities by payback and effort, with a clear recommendation on where to begin.
Build and integrate
We build the voice agent, chat assistant, or automation and connect it into the systems you already use, your CRM, booking system, POS, or accounting software, so it fits your operations instead of adding another disconnected tool.
Bilingual setup and tuning
We configure and test everything in both English and Filipino, review real conversations with you, and refine the wording and flow until it sounds right for your brand and your customers.
Support and iteration
After go-live we stay involved: monitoring performance, tightening the rough edges, and helping you expand into the next workflow once the first one is proving its worth.
From First Call to Live in Weeks
A focused, low-risk path. Most Makati clients have a first pilot live within a few weeks, then grow it from there.
Free discovery call
A short video call to understand your business, your customers, and the bottleneck that matters most right now. No cost, no obligation.
Map and prioritise
We assess where AI fits, rank the opportunities by payback and effort, and agree on one focused use case to prove the value first.
Build the pilot
We build the voice agent, chat assistant, or automation and connect it to your existing systems, scoped tightly so it ships in weeks, not quarters.
Test in both languages and go live
We test the solution on real scenarios in English and Filipino, review early conversations with you, tune the wording, then switch it on with confidence.
Measure and expand
We track the results honestly against what you wanted to improve, then use that track record to move into the next workflow.
FAQ
Put AI to Work in Your Makati Business
Book a free discovery call and we will map where AI can save your team time, answer more customers, and serve them in both English and Filipino. No slides, no jargon, just a practical plan.
All discussions held in confidence. Australian-based consultants.