Yes AI. AI consulting for Australian businesses.
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Give routine enquiries a defined response when your team is busy or unavailable. Yes AI scopes phone answering around the questions callers ask, the systems you use and the requests that need a person.
Start by separating information requests, new enquiries, appointment requests and urgent matters. Each needs a different outcome. Answering a question, recording a message and confirming an appointment are separate actions, so the call flow should make that distinction clear to the caller.
Supply current opening hours, service areas, prices that may be quoted and answers staff have approved. Assign an owner to update them. If the information is missing or unclear, collect the question for follow-up rather than invent an answer.
Define the minimum details staff need: the caller's name, callback number, request and preferred time. Confirm important details during the conversation. Agree where the message is stored and who notices if delivery to that destination fails.
Check whether your actual booking account provides the required API actions and permissions. Test unavailable times, duplicate requests and failed submissions. A calendar lookup is not a completed booking; confirmation follows acceptance by the receiving system.
A useful quote identifies setup, connected systems, included usage, excess usage, telephone charges, support and change requests. Compare the same call volume and operating hours across suppliers. There is no universal unlimited-call or zero-fee promise: the selected provider, account and agreed scope determine limits and costs.
Useful references: current plans, cost planning worksheet and documented project examples.
Often, forwarding or supported porting can retain a published number. Verify carrier compatibility, ownership, charges and rollback before changing routing. Test the number from an outside phone after the change.
An agreed configuration can cover after-hours enquiries. Coverage is subject to the phone provider, account limits and connected services. Define a fallback for failures and an appropriate route for matters that cannot wait until staff return.
It may cover some of the same work. Compare the actual tasks, escalation quality, languages, access permissions and cost. Human answering can remain useful for judgement-heavy conversations or as a fallback.
Bring a representative call report, current routing rules and the software used by reception. Agree a limited pilot and acceptance checks before expanding. Delivery timing follows the integration and testing requirements.
A standard consultation is 30 minutes. It is free for businesses with 20 or more full-time staff; otherwise AUD200 including GST. Project scope, timing and pricing are agreed separately.