Offer cancelled appointments through a reviewed waitlist

Timing depends on how the cancellation is received, the selected providers, staff checks and the person responding. Agree an offer expiry and measure actual response and attendance during a pilot. A notification or acceptance does not guarantee that the appointment will be filled.

The practice approves eligibility and priority rules, including appropriate clinical oversight where needed. Check practitioner, appointment type, location, notice and patient preferences. Clinical priority is a professional decision; a revenue score or automated category must not replace it.

Define expiry, reminders and any next offer before launch. Immediately before confirming, recheck the authoritative calendar and whether another person has already accepted. Handle late responses, duplicate requests and failed writes through a tested recovery process. A sent offer is not a confirmed booking.

The exact product, edition, API access and permitted operations need assessment. Cliniko, Best Practice, MedicalDirector, Genie, Halaxy and dental systems are examples to discuss, not a list of guaranteed native connectors. Start with approved test records and verify cancellation events, availability, booking writes and failure handling before relying on the connection.

A proposed workflow can collect approved preferences such as days, times, practitioner, location and minimum notice. Staff need a way to correct them, and matching needs tests for exceptions. Collect only information required for the agreed purpose and confirm consent and contact preferences.

Possible options include a staff-managed list or an approved booking form, depending on the systems in scope. Explain how offers work, how to update preferences and how to leave. Verify opt-outs and failed messages before enabling notifications. Do not promise a queue position or an appointment that has not been confirmed.

This can be assessed during scoping. Keep each location, practitioner and appointment type distinct, with approved access and matching rules. Test travel preferences, shared calendars, concurrent offers and exceptions. Broader coverage may require extra integration work and staff review.

The 30-minute consultation is free for businesses with 20+ full-time staff; otherwise it costs AUD 200 including GST. Implementation and ongoing service are quoted after scope is agreed. Include provider fees, messaging, maintenance and staff review. The calculator uses your assumptions and gross booking values; it does not predict fill rates, profit or payback.