Question 1

How quickly does the AI schedule a callback after a missed call?

Accepted Answer

Within 60 seconds of a missed call, the AI sends an SMS to the caller offering available callback times. The caller selects their preferred time, and the booking is confirmed instantly. Your team receives a calendar notification with the caller's details, reason for calling, and the scheduled callback time. The entire process happens without any manual intervention.

Question 2

Can the AI handle callbacks across different Australian time zones?

Accepted Answer

Absolutely. The AI automatically detects the caller's location from their phone number prefix and adjusts all times accordingly. A caller from Perth (AWST) and a business in Melbourne (AEST) will both see times displayed in their own local time zone. During daylight saving transitions, the system automatically adjusts so there is never a scheduling mismatch between states.

Question 3

What if the caller needs to reschedule their callback?

Accepted Answer

Callers receive a confirmation SMS with a link to reschedule or cancel. They can change their callback time up to 30 minutes before the scheduled slot. The AI automatically finds the next available window and sends updated confirmations to both parties. Your team is never surprised by last-minute changes.

Question 4

Does the callback scheduling integrate with my existing calendar?

Accepted Answer

Yes. The system integrates with Google Calendar, Microsoft Outlook, Cliniko, Timely, and most major booking platforms used by Australian businesses. It reads your existing appointments to find genuine availability, so callbacks are never double-booked over patient appointments, client meetings, or blocked-out times.

Question 5

What information does the AI collect from the caller before scheduling?

Accepted Answer

The AI captures the caller's name, phone number, reason for calling, and urgency level. For specific industries, it collects relevant details — patient ID for healthcare, property address for real estate, job description for trades. All information is passed to your team before the callback so they are fully prepared.

Question 6

How does the AI prioritise callback scheduling for urgent calls?

Accepted Answer

The AI uses configurable priority rules. Emergency or urgent calls get the earliest available slot, even if that means offering a same-day callback during a lunch break or after hours. Medium-priority calls get next-business-day slots, and general inquiries are spread across the week to balance your team's workload evenly.

Question 7

What is the cost of AI callback scheduling?

Accepted Answer

AI callback scheduling is included in our standard AI receptionist plans starting from $49/month. There are no per-callback fees and no limits on the number of callbacks scheduled. Given that the average missed call costs Australian businesses between $200 and $500 in lost revenue, most businesses see a positive return within the first week.

Question 8

Can I customise the callback SMS messages and branding?

Accepted Answer

Every touchpoint is fully customisable. You control the SMS wording, the booking page branding, the confirmation message, and the reminder sequence. Most businesses include their logo, brand colours, and a personal greeting. The booking page can be hosted on your own domain for a seamless experience.

Every Missed Call Becomes a Booked Callback

Missed Call Queue

Callback Calendar

Australian Businesses Are Losing Customers by Calling Back Too Late

Callback Conversion Rate by Response Time

From Missed Call to Booked Callback in 60 Seconds

Call Missed

Calculate Your Callback Revenue Recovery

Time Zone Intelligence Across Every State

AEST

ACST

AWST

How Time Zone Intelligence Works

Automatic Detection

Daylight Saving Handling

Multi-Staff Awareness

No Double-Booking

Connects With Your Existing Calendar and Booking Systems

What Happens When Callbacks Are Guaranteed

Manual Callbacks vs AI Callback Scheduling

Frequently Asked Questions

Stop Losing Customers to Slow Callbacks