Yes AI. AI consulting for Australian businesses.
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A virtual receptionist needs more than a voice. It needs accurate business information, permission to use the right systems, and a clear boundary between work it can complete and work your staff must handle.
Yes AI works through the reception tasks you want to support and the situations that should stay with people. The service can be configured for approved questions, message capture and supported appointment actions. Availability, language support and simultaneous calls must be checked against the chosen setup rather than assumed from the term AI.
Decide how the receptionist distinguishes new customers, existing customers, suppliers and urgent calls. Collect only the details needed for the task, and confirm names, dates and contact details where mistakes would affect the outcome.
List the questions it may answer and the actions it may request. A permission to view a schedule does not necessarily allow creating or changing appointments. Test the exact account and integration before describing an action as supported.
Set the destination, information and response expectation for requests needing judgement or missing information. A transfer can fail if nobody answers; agree what the caller is told and where a pending callback is recorded.
Track whether callers reached an appropriate outcome, whether messages were usable, and how much review or correction staff performed. Check repeat requests and failed actions as well as completed ones. A pleasant conversation or an answered call does not by itself establish a sale, a booking or a staffing saving.
Useful references: current plans, cost planning worksheet and documented project examples.
An AI service handles the configured tasks through approved information and tools. People provide broader judgement, physical reception work and relationship management. Compare the specific duties rather than treating the services as interchangeable roles.
Possibly, subject to the software's API, your account plan and permissions. Provide your current system and required actions for a feasibility check. Confirmed appointments require a successful response from that system.
Confirm the providers, storage locations, access controls, retention and deletion options for your proposal. Decide whether recording is needed, what callers must be told and which staff may access the information.
Use the current published plans as a starting point and confirm the scope, setup, usage limits and ongoing support in a quote. The price depends on required tasks and integrations; this page does not promise unlimited usage or a fixed saving against staffing.
A standard consultation is 30 minutes. It is free for businesses with 20 or more full-time staff; otherwise AUD200 including GST. Project scope, timing and pricing are agreed separately.