Yes AI. AI consulting for Australian businesses.
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Map the calls that suit a conversational flow, verify each integration and agree what happens when the AI is uncertain, capacity is reached or a person is required.
30 minutes. Free for businesses with 20+ full-time staff; otherwise AUD 200 including GST.
Illustrative seven-step menu
Illustrative integrated conversation
Assumes a verified booking integration, approved confirmation wording and available provider capacity.
Use phone reports, call samples and staff feedback to identify menu depth, hold time, abandoned calls and requests that repeatedly reach the wrong destination.
Count the choices and branches a caller must remember
Measure your current call flow
Review requests that reach the wrong team or voicemail
Sample recent calls and transfers
Measure greeting, menu, queue and transfer time separately
Use your phone-system reports
Check what callers can do when speech or routing fails
Test with representative callers
Could the caller state the request without learning your internal department names?
Test menu comprehension and plain-language prompts
Does the workflow confirm names, dates and actions before changing a record?
Test confirmation and correction paths
Can the caller reach a person, callback or voicemail when the AI cannot proceed?
Test accessibility and fallback behaviour
This comparison uses assumed timings for a rescheduling request. Measure the current journey and test the proposed workflow before relying on any difference.
You call the business number.
You call the same business number.
Assumed Time Difference
3 min 42 sec
Assumed Steps Removed
5 of 7
Booking Integration
Must be verified
Enter your own hold time, call volume, staff rate and abandonment assumption. The calculator shows a planning model, not measured loss, revenue or guaranteed savings.
44 hours per month your callers spend listening to hold music
$23,760 per year if aggregate hold time is valued at the entered staff rate
242 assumed abandoned calls per month and 2,904 per year. These are not confirmed lost customers.
A voice workflow combines speech recognition, intent rules, approved system actions and responses. Each layer needs testing and a defined failure path.
The selected speech-recognition model converts speech to text. Test it with representative accents, vocabulary, connection quality and background noise, then define retries and a fallback for unclear speech.
The model classifies the request against approved intents and can retain context across a conversation. Sensitive or uncertain requests should move to a confirmation, staff review or fallback path.
Where access is available and tested, the workflow can query an approved system and prepare or complete specific actions. Permissions, confirmation steps and failure handling are agreed for each integration.
The selected voice and prompts can use approved wording, pauses and confirmation steps. Test interruption handling, corrections and follow-up questions with representative callers before launch.
These examples are planning models. They are not client case studies or promised outcomes. Actual workflows depend on systems, approvals, caller needs and tested fallbacks.
Review which call types may suit a tested conversational workflow.
Everything you need to know about replacing your IVR with conversational AI.
Either design may be suitable. An AI flow can replace selected IVR branches, handle overflow or after-hours calls, or sit behind an existing menu. Number retention, routing, queues and transfer behaviour depend on your carrier and phone system, so they are confirmed during discovery and testing.
Recognition quality varies with the selected model, accent, background noise, connection quality and vocabulary. During testing, we agree retry wording and a fallback such as transfer, callback capture or voicemail. Calls that are unclear should not trigger sensitive actions without confirmation.
Timing is quoted after we review the phone service, call flows, integrations, approved content, privacy requirements and testing plan. A simple routing change may be quicker than a workflow that changes bookings or customer records. Production cutover happens only after the agreed tests and fallback paths pass.
Yes, within the concurrent-call capacity agreed for the deployment. We size that capacity from your normal volume and expected peaks, then define queue, transfer, or callback handling for calls above it. Provider and integration limits are confirmed during discovery.
Cost depends on design, call volume and duration, concurrent capacity, provider usage, integrations, monitoring and support. We compare those inputs with the costs you provide for the current service, then quote implementation and ongoing service after scope is agreed. No saving is guaranteed.
Agree call recording notices, consent, access and retention before enabling a voice workflow. Review storage and AI-processing locations for every selected provider. Healthcare deployments need practice approval of patient-data handling and clinical boundaries. Neither a consent prompt nor an integration establishes legal compliance for the whole service.
A conversational flow can reduce menu navigation, but accessibility depends on the caller and the tested voice design. Test pace, repetition, hearing and speech needs with representative callers, provide a clear human or callback fallback, and keep keypad or relay options where required.
Only where the selected system provides suitable access and the integration passes field, permission and failure-path testing. During discovery we verify the exact product, API or approved automation route, then agree whether the AI may read availability, prepare a change, complete a booking or hand the request to staff.
The consultation is free for businesses with 20 or more full-time staff; otherwise it costs AUD 200 including GST. Project scope, timing, provider usage and ongoing service are quoted separately.