For businesses across Yokohama and the greater Tokyo area

AI That Works for Yokohama, in Japanese and English

Yokohama is Japan's second-largest city and one of its busiest ports, where manufacturing, shipping, biotech and services all run at pace, and where customers, suppliers and partners speak Japanese first and English second. Yes AI helps Yokohama businesses put modern AI to work across all of it: answering calls, replying to customers, and clearing back-office work around the clock, in both languages.

We are an Australian AI consultancy working remotely with businesses across the Asia-Pacific region. We do not have a Yokohama office, but we build in your time zone and your language, so an AI voice agent can greet a caller in natural Japanese and switch to English for an overseas shipping partner without missing a beat.

Book a Discovery Call (03) 9003 0111

Realistic ROI

24/7

Calls and messages answered

In Japanese or English, day and night, without adding a night shift

In minutes

Reports and back-office tasks

Work that used to take hours turned around while your team serves customers

Weeks, not months

To a working pilot

One real workflow live and measurable before any wider rollout

2 languages

Served naturally

Bilingual Japanese and English by default, with more languages available as you grow

Why Yokohama Businesses Choose Yes AI

Yokohama trades with the world through the port and with the rest of Japan through Tokyo next door. That mix of local and international is exactly where modern AI earns its keep, and four things make it work in practice.

Fluent in Japanese and English

Modern AI voice and chat can hold a natural conversation in polite business Japanese and switch to English for an overseas customer or freight partner. A Yokohama business can serve local callers in their own language and handle international enquiries in the same system, without hiring separate bilingual staff for each shift.

Around the clock, the way a port city needs

Logistics, shipping and manufacturing do not stop at 6pm, and enquiries arrive from time zones that are wide awake when Yokohama sleeps. An AI phone agent and chat assistant answer every call and message at any hour, take the details, and pass anything that needs a person to your team the next morning, fully summarised.

Built around your existing systems

We do not ask you to rip out what already works. We connect AI to the CRM, booking system, POS or accounting software you already run, so it reads and writes the same records your staff do. The AI fits into your business rather than becoming another disconnected tool to manage.

Honest, remote delivery for the region

We work remotely with businesses right across Asia-Pacific, so there is no Yokohama shopfront and we are upfront about that. What you get instead is a focused team that scopes a real pilot, proves it works on your numbers, and only expands once you have seen the result for yourself.

What Yes AI Can Do for a Yokohama Business

One broad toolkit, applied to the parts of your business where it saves the most time and wins the most customers.

Answered 24/7

AI phone answering and voice agents

An AI voice agent answers your phone in Japanese or English, handles common questions, books appointments, captures caller details, and escalates anything sensitive to a human with a clear summary.

Instant replies

AI customer support and chat

A chat and messaging assistant on your website or messaging channels replies instantly at any hour, answers repeat questions, and hands complex cases to your team with the full conversation attached.

Hours saved

Workflow and back-office automation

Repetitive back-office work such as data entry, order updates, invoice matching and email triage runs automatically in the background, freeing staff for the work that actually needs a person.

Clear numbers

AI reporting and dashboards

Turn the data scattered across your systems into plain-language summaries and live dashboards, so owners and managers can see what is happening without waiting on a spreadsheet.

Connected

Custom AI integration

We connect AI into the specific systems you already run, from CRM and booking to POS and accounting, so it works with your real data rather than sitting off to one side.

Clear roadmap

AI strategy and advisory

Not sure where AI fits? We map your operations, find the handful of places AI pays off first, and give you a plain, honest roadmap with no jargon and no hype.

Where AI Fits Across Yokohama Industries

Task	Traditional	With Yes AI	Notes
Port, freight and logistics operator fielding round-the-clock enquiries	Calls missed overnight, English enquiries left for a bilingual colleague	AI voice agent answers in Japanese or English at any hour and logs every request	Shipping and customs questions arrive from many time zones. The agent captures the details, answers routine queries, and hands anything unusual to staff with a summary ready for morning.
Professional services firm in the Minato Mirai business district	Reception tied up on the phone, follow-ups slipping	AI handles first-line calls and chat, books meetings, and drafts follow-ups	Client intake and scheduling run without pulling a person off billable work, and every enquiry is captured and followed up rather than lost to voicemail.
Manufacturer or automotive supplier managing orders and support	Order status and spec questions eat into the team's day	Automation answers status and stock questions and updates records automatically	Routine order and specification questions are handled instantly, and the same automation keeps your internal records current without manual re-keying.
Retail, hospitality or tourism venue serving locals and visitors	Bookings and questions come in faster than staff can reply	Bilingual chat and phone assistant answers, books, and confirms 24/7	Visitors to Yokohama often enquire in English while regulars book in Japanese. One assistant covers both and confirms reservations any time of day.
Biotech or life-sciences group handling structured information	Reports and documents take hours to pull together	AI summarises, drafts and organises documents in minutes for a human to check	Long documents and datasets are summarised and structured quickly, with a person always reviewing before anything goes out. Speed with a safety check.
Import and export trading company working across borders	Switching between Japanese and English slows every reply	AI drafts and replies in the right language, then routes to the right person	Cross-border enquiries are answered promptly in the sender's language, drafts are ready for review, and nothing waits on whoever happens to speak both languages.

What We Watch So AI Is Done Responsibly

Japanese privacy law and personal data

Handling customer information in Japan means respecting the Act on the Protection of Personal Information (APPI). We help you decide what data the AI can see, where it is stored, and how long it is kept, and we design the setup so you keep control of your own records rather than handing them to a black box.

Keep a person in the loop for what matters

AI is excellent at routine, high-volume work. It should not be making sensitive or high-stakes decisions on its own. We build clear handoff points so anything unusual, sensitive or important reaches a human quickly, with the full context attached.

Natural, appropriately polite Japanese

Business Japanese carries real expectations about politeness and tone. A voice or chat agent that sounds blunt or off-register damages trust. We tune the wording and voice for natural, suitably polite Japanese and test it with native speakers before anything goes live.

Start with one workflow, then expand

Trying to automate everything at once is how AI projects stall. We start with a single high-value workflow, prove it on your real numbers, and only widen the rollout once you have seen it work. Small, honest steps beat a big risky launch.

Your data and your systems stay yours

We build so you are not locked in. The AI works with your existing systems and your data stays under your control, so if you ever want to change direction you can take your setup and information with you.

Honesty about what AI cannot do

AI can be confidently wrong, so we never pretend it is perfect. We add checks on important outputs, make the AI say when it is unsure, and route it to a human rather than let it guess. You get the speed without the blind spots.

How Yes AI Works With You

Discovery and opportunity mapping

We start by learning how your business actually runs, where calls and messages pile up, and which tasks eat your team's day. Then we show you the handful of places AI will pay off first, in plain language.

A focused pilot on one workflow

Rather than a huge upfront project, we build one real thing that works, whether that is an AI phone agent, a chat assistant or a back-office automation, and get it live so you can judge it on results, not promises.

Integration into your systems

We connect the AI to the CRM, booking, POS or accounting software you already use, and tune the Japanese and English so it fits your business and your customers naturally.

Training, tuning and ongoing support

We train your team, monitor how the AI performs on real conversations, and keep refining it over time. As you see what works, we help you extend AI into more of the business at a pace that suits you.

How a Yokohama Rollout Works

A simple, low-risk path from first conversation to a working AI pilot, usually inside a few weeks.

Discovery call

We talk through your business, your busiest call and message flows, and your Japanese and English needs. The 30-minute consultation is free for businesses with 20 or more full-time staff; otherwise AUD $200 including GST.

Pick the first workflow

Together we choose one high-value place to start, such as phone answering, customer chat or a repetitive back-office task, and agree what success looks like.

Build, tune and connect

We build the AI agent or automation, tune it for natural Japanese and English, and connect it to your existing systems, testing carefully before it goes near a customer.

Go live on the pilot

The pilot goes live and we monitor it closely, adjusting quickly as real conversations come in so it keeps improving from day one.

Measure and expand

We review the results with you against the goals we set, refine what is working, and only then help you extend AI into more of the business.

FAQ

Do you have an office in Yokohama?

No, and we would rather be upfront than pretend otherwise. Yes AI is an Australian AI consultancy that works remotely with businesses across the Asia-Pacific region, including Japan. We build in your time zone and your language, run everything over video calls and shared access to your systems, and many of our engagements never need an in-person visit. If you would value someone on the ground for part of the work, we will say so honestly and plan around it.

Can the AI really speak natural Japanese?

Yes. Modern AI voice and chat can hold a fluent conversation in Japanese and switch to English when a caller or message needs it. Business Japanese carries real expectations about politeness and tone, so we tune the wording and the voice for a natural, appropriately polite register and test it with native speakers before it ever talks to a customer. The goal is that a caller feels well looked after, not that they are talking to a machine reading a script.

What can the AI phone agent actually do?

It answers your phone 24/7 in Japanese or English, handles common questions, books or reschedules appointments, captures the caller's details, and passes anything sensitive or unusual to your team with a clear written summary. It never leaves a caller stuck in voicemail at 2am and never forgets to log an enquiry. For anything it should not handle alone, it hands over to a person rather than guessing.

Will this work with the systems we already use?

That is the intention. We connect AI to the CRM, booking system, POS or accounting software you already run, so it reads and updates the same records your staff do. We are not trying to sell you a whole new platform to replace what works. If a system is unusual or older, we look at it during discovery and tell you plainly what is straightforward to connect and what needs a little more work.

Is our customer data safe, and what about Japanese privacy law?

Handling personal information in Japan means respecting the Act on the Protection of Personal Information (APPI). We help you decide exactly what data the AI can see, where it is stored, and how long it is kept, and we design the setup so you keep control of your own records. We build so you are not locked in, which means if you ever change direction you can take your data and your setup with you.

How long does it take to get started?

Most pilots go from first conversation to something live in a few weeks, not months. It starts with a discovery call, then we pick one workflow, build and tune it, test it carefully, and switch it on. Starting small is deliberate: you get to see a real result on your own numbers before committing to anything wider.

How much does it cost?

The first discovery call is free. After that we scope a fixed price so there are no surprises. Ongoing AI phone and chat agents run on a predictable monthly fee based on how much they handle, with a one-off setup, and automation or integration work is quoted per project. We will always give you a clear number before you commit, and we would rather start with one affordable pilot than a large open-ended bill.

What happens if the AI does not know the answer?

It hands over to a person rather than making something up. We build clear handoff points so that whenever the AI is unsure, or a request is sensitive or important, it passes the conversation to your team with the full context attached. You get the speed of automation on the routine work and the reassurance that a human is still in the loop for everything that matters.

See What AI Could Do for Your Yokohama Business

Book a discovery call and we will map where AI fits first, in Japanese and English, and what a low-risk first pilot would look like. No jargon, no pressure.