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Yes AI - AI Solutions Australia

Cliniko AI Booking Systems: Automate Your Healthcare Practice Reception

Transform your allied health practice with intelligent voice AI that integrates directly with Cliniko. Assess call handling, appointment booking and administrative support against your practice requirements.

🇦🇺 Australian Built📞 Coverage by Agreement🔗 Direct Cliniko Integration🏥 Allied Health Focused
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Hear Your AI Receptionist Booking Appointments

Real Sample Call (Bleeped For Privacy)

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What is a Cliniko AI Booking System?

A Cliniko AI booking integration connects a voice assistant to selected actions in your practice management system. The scope can include appointment enquiries, patient identification and booking changes, subject to your account permissions and the rules agreed with your practice.

A booking workflow can confirm the caller's request, check available times and create an appointment through the API. Identification, duplicate prevention, failed requests and confirmation delivery need testing before launch.

Begin with a limited task and keep your reception team available for unclear requests, sensitive information and clinical questions.

About Cliniko

Cliniko provides practice management software for clinics and allied health practitioners, including scheduling and patient records. Its API supports integrations, with access determined by the permissions of the user whose API key is used.

Read the current Cliniko product information and official API documentation. Cliniko subscriptions are separate from Yes AI implementation and voice service costs.

Powerful Features for Modern Healthcare Practices

Possible integration capabilities to assess against your systems, permissions and booking rules

Configured Call Answering

Scope business-hours, overflow or after-hours call handling. Agree capacity, opening hours and a fallback for service outages or unavailable staff.

Real-Time Appointment Booking

Check live availability and create supported appointment types through the Cliniko API. Confirm the practitioner, location and booking rules in testing before enabling live bookings.

Smart Patient Identification

Search for an existing patient and confirm the required details before changing a record. Caller ID alone does not verify identity. Agree a human process for uncertain matches.

Appointment Notes & Context

Capture approved appointment details and write a booking summary. Limit collection to the information needed for the workflow and confirm sensitive details with the caller.

Reschedule & Cancellation Handling

Intelligently manage schedule changes. Offer alternative times, protect recurring slots for regular patients, and track cancellation reasons for follow-up.

SMS & Email Confirmations

Send booking confirmations, appointment reminders, and directions automatically. Integrate with Cliniko's communication features or use standalone SMS delivery.

Group Class Enrollment

Assess class availability, capacity and enrolment rules for your practice. Waitlists and recurring attendance need a separately tested workflow.

Funding Type Capture

Understand DVA, Home Care Packages (HCP), CHSP, Medicare GP referrals, and private health insurance. Route funding queries appropriately and capture provider details.

Intelligent Escalation

Know when to hand off. Complex queries, complaints, and clinical questions route to your team with full context-during business hours or via detailed email summaries.

How Cliniko AI Integration Works

From incoming call to confirmed appointment-seamlessly automated

1

Patient Calls

Call follows the configured coverage and fallback rules

2

Identity Match

Caller matched to Cliniko record or new profile created

3

Intent Understood

AI determines booking, reschedule, FAQ, or other request

4

Action Completed

Appointment booked in Cliniko with notes; confirmation sent

Deep Cliniko API Integration

We don't just connect to Cliniko-we become an extension of your practice management system

Cliniko Data We Read

  • Patient Records: Contact details, demographics, communication preferences, funding information
  • Practitioner Availability: Real-time calendar access for all practitioners and locations
  • Appointment Types: Initial consultations, standard reviews, group classes, screens, and custom types
  • Existing Appointments: View, modify, or cancel appointments for identified patients
  • Practice Settings: Business hours, locations, services offered, and booking rules
  • Treatment Notes: Context for follow-up calls and continuity of care (where appropriate)

Cliniko Data We Write

  • New Patients: Create complete patient profiles with name, contact, location, DOB, and funding type
  • Appointments: Book with correct type, practitioner, time, and location
  • Appointment Notes: Document reason for booking, funding details, access requirements, and call context
  • Patient Updates: Update contact information and preferences when patients provide new details
  • Appointment Changes: Reschedule or cancel with documented reasons
  • Communication Logs: Record call summaries for complete audit trail

Built for Allied Health Practices

Tailored solutions for healthcare practices that rely on Cliniko

Physiotherapy

Exercise Physiology

Chiropractic

Massage Therapy

Psychology

Podiatry

Speech Pathology

Occupational Therapy

Review an allied health implementation

Our Reignite Health case study describes the implementation context and service scope. A separate practice needs its own assessment and acceptance tests.

Read the Reignite Health case study

Benefits of Cliniko AI Booking Automation

Transform your practice operations and patient experience

1

Assess Additional Call Coverage

Measure answered and failed calls during the agreed hours. Keep a fallback and review whether the pilot improves access for your patients.

2

Reduce Administrative Burden

Free your team from routine phone tasks. Let them focus on in-person patient care while AI handles scheduling, rescheduling, and enquiries.

3

Test the Patient Experience

Use approved scripts and review representative calls, including accents, interruptions, corrections and requests to speak with a person.

4

Review Booking Documentation

Create structured summaries for the fields agreed with your practice. Check omissions and incorrect information during the pilot.

5

Plan Capacity and Human Support

Size concurrent call handling for expected demand and agree who handles exceptions. Capacity and retained staff requirements depend on the workload.

6

Measure Scheduling Outcomes

Track completed bookings, failed changes and attendance before and during the pilot. Confirm whether reminders and follow-up improve the result.

Designed for Older Adult Callers

Practices serving older adults should test the call experience with representative users. Speech pace, pronunciation, repetition and confirmation of appointment details need attention.

The call flow can use short sentences, measured pacing and read-backs of important details. Include requests to repeat information or speak with a person in the acceptance tests.

Keep an accessible human contact route for callers who cannot or prefer not to use the automated service.

Older Adult UX Features

  • Slower, clearer speech pace
  • Short, simple sentences
  • Confirmation read-backs of times and locations
  • Gentle repetition when needed
  • Patient, unhurried conversation flow
  • Clear directions to appointment locations

Scope and Quote Your Cliniko Integration

Agree implementation, usage and support costs after reviewing your practice requirements

Scope the Integration

By scope
  • Confirm appointment types and booking rules
  • Review API access and patient identification
  • Document data handling and escalation
  • Agree acceptance criteria and a written quote
Discuss the Scope

Test a Limited Pilot

Quoted
  • Choose one call type or coverage window
  • Agree included call and message usage
  • Test booking changes and failure handling
  • Review results before expanding
Discuss a Pilot

Plan Ongoing Operation

Quoted
  • Confirm coverage and support hours
  • Agree software, usage and maintenance costs
  • Document staff review and incident response
  • Confirm contract, export and cancellation terms
Book Consultation

Review our current published voice plans as a starting point. Cliniko integration, included actions, usage, implementation, GST and contract terms must be confirmed in your written quote.

Frequently Asked Questions

Everything you need to know about Cliniko AI booking systems

Ready to Transform Your Practice?

Book a consultation to see how Cliniko AI booking can work for your specific practice needs.

Book Your ConsultationContact Us

📞 Or call us: (03) 9003 0111 | 📧 [email protected]