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Yes AI - AI Solutions Australia
Allied Health: 2025 Implementation

Reignite Health

An account of the voice booking integration built for Reignite Health's allied health practice in 2025.

Historical scope: December 2025. References to Cliniko and the implementation describe that period. Reviewed .

Download 2025 Case Study (PDF)Discuss Your Practice
2025
Implementation Period
Cliniko
System in This Study
Voice
Booking Interface
API
System Connection

Voice Booking Demonstration

Listen to a general Yes AI demonstration of a booking conversation.

2 min demo
Live Demo

Hear Your AI Receptionist Booking Appointments

Real Sample Call (Bleeped For Privacy)

The 2025 Practice Context

The implementation supported Reignite Health's work delivering physiotherapy, exercise physiology, and related services to residents in aged care villages across the region.

The project needed to account for practitioners working across village locations, with appointment types and schedules held in the Cliniko practice management system.

Patients, family members and facility staff could call with different information. Booking conversations needed to identify the relevant patient and record the request without treating incomplete information as a confirmed appointment.

Implementation Scope (2025)

  • Specialty: Allied Health (Physio, Exercise Physiology)
  • Setting: Aged Care Villages
  • Scheduling: Location and practitioner rules
  • Patient Records: Cliniko lookup and registration
  • Funding: Details captured for practice review
  • Practice Software in This Study: Cliniko

The Challenge

Booking conversations needed to account for the practice's locations, practitioners and follow-up requirements.

Booking Enquiries

Routine booking calls required patient, appointment and location details before a request could proceed.

Funding Information

Booking conversations needed to capture relevant funding information for the practice to review.

Multi-Location Coordination

Practitioners worked across village locations with different schedules and appointment requirements.

Staff Follow-Up

Incomplete requests and matters needing clinical judgement required a route back to practice staff.

The Solution

Yes AI connected the voice booking conversation to Cliniko APIs and the practice's booking rules.

AI Voice Receptionist

A voice interface collected booking details and handled after-hours enquiries.

Cliniko Integration

The 2025 integration used Cliniko APIs to look up availability and submit appointment requests.

Funding Details

Relevant funding and provider details could be recorded in appointment notes for staff review.

Staff Escalation

The call flow included staff follow-up for complex enquiries and clinical matters.

Implementation Components

Cliniko availability lookup
Patient record lookup and creation
Appointment requests with notes
Booking confirmations and staff notifications
Funding details captured for staff review
Location-specific scheduling
Practitioner-specific booking rules
After-hours call handling
Appointment rescheduling and cancellation
Incomplete-request follow-up
Call recording and transcription

What This Case Study Covers

This account describes the integration and booking workflows. Verified before-and-after measurements for staff workload, call-answer rate and patient satisfaction are not available for publication.

A booking integration should confirm an appointment only after the receiving system accepts it. Unavailable slots, repeat requests and failed actions need an explicit outcome and a route to staff follow-up.

Technical Implementation (2025)

Cliniko Integration

  • • Real-time availability API
  • • Patient record lookup/creation
  • • Appointment creation with notes
  • • Practitioner schedule access
  • • Appointment type mapping

Voice AI Platform

  • • Natural language understanding
  • • Australian English optimised
  • • Context-aware conversations
  • • Intelligent call routing
  • • Booking detail confirmation

Automation Layer

  • • Workflow orchestration
  • • SMS confirmation delivery
  • • Email notifications
  • • Call logging and analytics
  • • Error handling and alerts

Discuss Voice Booking for Your Practice

We can review your booking rules, practice software and staff follow-up requirements.

Discuss Your PracticeLearn About Cliniko AI
Download the 2025 Case Study (PDF)

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