Comprehensive IT Helpdesk AI
From password resets to software provisioning, asset tracking to knowledge management - every aspect of your IT helpdesk, automated.
Password Resets & Account Unlocks
Employees authenticate via Slack, Teams, or self-service portal. The AI verifies identity through multi-factor challenge and resets passwords in Active Directory, Azure AD, Okta, or Google Workspace - all in under 15 seconds. Supports SSO cascading resets across linked applications.
Software Provisioning & Licensing
Automate software installation requests end-to-end. The AI checks licence availability, manager approval (if required), and provisions software via SCCM, Intune, Jamf, or Munki. Licence usage dashboards help you identify and reclaim unused seats - saving an average of $18K annually per 500 employees.
Network Troubleshooting
When employees report connectivity issues, the AI runs automated diagnostics: DNS resolution, gateway reachability, bandwidth tests, and DHCP lease checks. It resolves 78% of network issues without human involvement by guiding users through targeted fix steps or triggering remote remediation scripts.
Knowledge Base Intelligence
Your existing IT documentation becomes a conversational knowledge base. The AI searches across Confluence, SharePoint, Notion, and internal wikis to answer employee questions naturally. It automatically identifies documentation gaps and flags articles that need updating based on ticket resolution patterns.
Asset Tracking & Management
Integrate with your CMDB (ServiceNow, Snipe-IT, Lansweeper) for real-time asset tracking. The AI handles hardware requests, tracks warranty status, schedules replacements, and maintains a live inventory of all IT assets per employee. New starter provisioning becomes a single request.
Proactive Issue Detection
The AI monitors system health signals from your monitoring stack (Datadog, New Relic, Zabbix, Prometheus) and correlates them with incoming tickets. When it detects a pattern - like 5 employees from the same floor reporting slow internet - it proactively alerts your network team before the queue floods.