For US businesses with 10 to 50 staff

AI Consulting for US Businesses: Big-Company Automation Without the IT Department

Most American businesses with 10 to 50 staff run without an internal IT team, and that is exactly who we work with. Modern AI can answer your phones 24/7, clear routine customer questions, and take repetitive back-office work off your people, without you hiring a single technical employee. We design it, build it, run it, and hand you the results.

Yes AI is an Australian AI consultancy working with US businesses remotely. You deal directly with senior consultants, your requests get worked on overnight US time, and the AI systems we run for you never close. Phone answering and voice agents, customer support and chat, back-office automation, reporting and dashboards, integration into the systems you already use, and honest AI strategy.

Book an AI Consultation +61 3 9003 0111

Realistic ROI

24/7

Calls and messages answered

Nights, weekends, and public holidays included, in English and Spanish where you need it

Minutes

Response time to routine inquiries

Common questions handled instantly instead of joining a voicemail backlog

Weeks not months

Time to a first working system

One focused use case live and measurable, then expand from there

Zero

Technical staff you need to hire

We handle design, build, integration, and ongoing tuning end to end

Why US Businesses Choose Yes AI

We are not selling one product or one AI brand. We find the highest-value places to apply AI in your business, then build and run them for you. Four things make the difference for an American company our size of client.

Built for the 10 to 50 staff business

Our sweet spot is the company that is big enough to feel the cost of missed calls and manual admin, but not big enough to carry an IT department. We work directly with the CEO, general manager, or owner, speak plain English rather than jargon, and take full responsibility for the technical side so your team can stay focused on customers.

Your requests get worked on while you sleep

The time difference works in your favor. Send us a change request at the end of your business day and the Australian team works on it during your night, so updates are commonly waiting for you the next morning. Meanwhile the AI systems we run for you answer calls and messages around the clock regardless.

English and Spanish from one setup

Modern AI holds natural conversations in English and switches to Spanish when a caller prefers it. For businesses in markets like Miami, Houston, Los Angeles, and Phoenix, that means every customer gets served in their language without you staffing a bilingual front desk.

Built around the systems you already run

We do not ask you to rip out your phone system, CRM, booking tool, or accounting software. We connect AI into what you already use so it fits your existing way of working. The goal is a business that runs more smoothly, not a pile of new tools to learn.

What Yes AI Can Do for a US Business

Six broad capabilities. We start with the one that pays off fastest for you, then grow.

Never miss a call

AI phone answering and voice agents

An AI voice agent answers every call, handles common questions, takes bookings and messages, and passes anything sensitive to a person. With US labor costs, an answering layer that works 24/7 for a flat monthly cost pays for itself quickly.

Answers on demand

AI customer support and chat

AI chat and email support clears the routine questions about products, orders, hours, and policies so your people spend their time on the customers who genuinely need them.

Less manual work

Workflow and back-office automation

Repetitive back-office tasks such as data entry, order status lookups, document handling, and routine follow-ups get automated, cutting errors and freeing staff for higher-value work.

Numbers in minutes

Reporting and dashboards

AI pulls your data together and answers plain-language questions, so you see current sales, service, and operations figures on demand instead of waiting for the next manual report.

Fits your stack

Custom AI integration

We connect AI into your existing CRM, booking system, point-of-sale, or accounting software so it works inside your current setup rather than sitting off to the side as another silo.

Clear roadmap

AI strategy and advisory

Not sure where to begin? We map where AI genuinely helps your business and where it does not, then give you a practical, prioritized roadmap with honest expectations.

Six Ways US Businesses Put AI to Work

Task	Traditional	With Yes AI	Notes
Home services company missing calls while crews are on jobs	Voicemail fills up and callers ring the next company on the list	An AI voice agent answers every call, books jobs, and dispatches messages	For trades and home services, the first business to answer usually wins the job. The AI answers on the first ring, every time.
Medical or dental practice handling appointment calls	Front desk overwhelmed at peak times, patients on hold	AI answers, books, reschedules, and confirms appointments around the clock	Routine scheduling runs itself while staff handle patients in the room. Sensitive matters route straight to a person.
Professional services firm buried in repetitive client questions	Partners and staff interrupted by the same questions daily	AI handles routine inquiries and intake, and routes complex matters to the right person	Client intake happens even when the office is closed, and your professionals bill hours instead of answering the phone.
E-commerce or retail brand scaling support faster than it can hire	Support backlog grows and response times slip	AI chat and email clear common tickets 24/7 in English and Spanish	Support keeps pace with growth without a matching increase in headcount.
Distributor or logistics business chasing order status by hand	Staff dig through spreadsheets and inboxes for every status call	Automation gathers status and answers where-is-my-order questions automatically	Fewer manual lookups and fewer errors, with staff freed to manage exceptions rather than routine checks.
CEO or GM flying blind between monthly reports	Numbers assembled by hand, decisions wait for the reporting cycle	AI dashboards surface current sales, service, and operations figures on demand	You see what is happening this week, not what happened last month.

Six Things We Get Right for the USA

Respect state call recording and consent laws

Call recording and consent rules vary by state, and states like California, Florida, Pennsylvania, and Washington require all parties to consent. We configure disclosures and recording behavior to suit the states you operate in before anything goes live.

Handle customer data under US privacy rules

State privacy laws such as California's CCPA set real obligations around personal information. We help you set sensible retention, access, and deletion practices so the system respects the rules and your customers' trust.

Keep a person in the loop for anything sensitive

AI is excellent at routine, high-volume work. Complaints, negotiations, and delicate situations should reach a human. We design clear handoff rules so a customer is connected to one of your people the moment the conversation calls for it.

Start with one use case, not everything at once

The quickest path to value is a single, well-chosen use case that proves itself in weeks. We resist the temptation to automate everything on day one and expand only once the first system has clearly earned its place.

Protect your brand voice and service standards

An AI that sounds generic can cheapen a strong brand. We shape the greetings, wording, and manners of every agent to match how your business already speaks to its customers.

We deliver remotely, and we plan for it

Yes AI is based in Australia and works with US businesses remotely. We agree clear communication windows, response expectations, and support arrangements up front, and we schedule calls at times that suit your day, so distance is never a problem in practice.

How Yes AI Helps US Businesses

AI strategy and roadmap

We map where AI genuinely moves the needle for your business and where it does not, then hand you a prioritized, practical roadmap. Honest advice first, so you invest where it counts and skip the hype.

Voice and chat agents that sound like your business

We build and tune AI voice and chat agents that greet, answer, and book the way your best receptionist would, in English and Spanish where you need it. They sound like your business, not a generic script.

Automation woven into your systems

We connect AI and automation into your existing CRM, booking system, point-of-sale, or accounting software so the routine work runs quietly in the background and your team feels the difference straight away.

Ongoing support and tuning

We do not build it and disappear. We monitor how the system performs, refine the language and the handoff rules, and add the next use case as your confidence grows.

How We Roll Out AI for a US Business

A simple, low-risk sequence. Most first systems are live and measurable within weeks, then we expand.

Week 1: Discovery

We learn your business, your market, and the systems you run, on a video call at a time that suits your day. Together we find the use cases where AI would help the most and agree what success looks like.

Week 1 to 2: Scope and design

We choose the single best first use case, design how it will work for your customers, and set clear rules for when the AI hands a conversation to a person, including state consent and disclosure requirements.

Week 2 to 4: Build a working pilot

We stand up the voice agent, chat assistant, or automation, connect it to your systems, and test it hard against your real inquiries before any customer sees it.

Week 4: Launch and handover

We take the system live, train your team on how it works and how to take over when needed, and make sure everyone is comfortable with the new way of working.

Ongoing: Measure and expand

We track the results, tune the language and workflows, and add the next use case once the first one is delivering. Steady, evidence-led progress rather than a big-bang gamble.

FAQ

You are based in Australia. Can you properly support a US business?

Yes, and we are upfront about how. We are an Australian consultancy and we work with US businesses remotely rather than from a local office. We schedule calls at times that suit your day, agree clear communication and support arrangements at the start, and the time difference means work you request at the end of your day is commonly ready the next morning. The AI systems themselves run 24/7 regardless of anyone's time zone.

Do we need an IT department or technical staff?

No, and that is exactly the point. Our typical client has 10 to 50 staff and nobody whose job is technology. We handle the design, the build, the integration with your existing systems, and the ongoing tuning end to end. Your side of the work is telling us how your business runs and what a good customer experience looks like.

Can the AI really answer our phones like a receptionist?

Yes. A modern AI voice agent answers on the first ring, greets callers naturally, answers common questions, takes bookings and messages, and transfers anything sensitive or complex to your team. It works nights, weekends, and holidays, and it never puts a caller into a voicemail box they will hang up on.

Does it work in Spanish as well as English?

Yes. The AI holds natural conversations in English and can switch to Spanish when a caller prefers it, from one setup. For businesses serving markets like Miami, Houston, Los Angeles, or Phoenix, that usually means better service for a large share of customers without extra staffing.

What about US call recording and privacy laws?

We take them seriously. Call recording and consent rules vary by state, and several states require all parties to consent, so we configure disclosures and recording behavior for the states you operate in. Where state privacy laws like California's CCPA apply, we help you set sensible retention, access, and deletion practices from day one.

Do we have to replace our current phone system or software?

No. We connect AI into the systems you already use, such as your phone setup, CRM, booking tool, point-of-sale, or accounting software. The aim is to fit your existing way of working rather than to make you learn a whole new stack. If something genuinely needs to change we will tell you honestly and explain why.

What does it cost?

It depends on scope. Advisory and strategy engagements start in the low thousands, and ongoing AI voice agents are subscription based with setup fees and monthly plans that scale with call volume. We are happy to quote in US dollars. The honest answer is that we scope it to your use case rather than quote a one-size-fits-all figure, and a short consultation is enough for us to give you a realistic range.

How quickly can we get something live?

For a single, well-chosen use case, most businesses have a working pilot within a few weeks and a live system shortly after. We deliberately start narrow so you see value fast, then expand once the first system has proven itself.

Bring AI to Your US Business

Book a consultation and we will talk through where AI genuinely helps your business, what it costs, and the simplest first step. Honest advice, no jargon, no pressure, and no IT department required.