Online Reputation Management

Your brand is what people find when they Google you. We push down negatives, amplify positives, and build an unassailable digital presence across Google, review sites, social platforms, and AI search engines - so the first impression is always the right one.

Book Consultation

Why Australian Businesses Choose Yes AI for ORM

Page 1 Control

Push Down Negatives

We build and rank positive content that displaces negative search results, giving you control over what appears when someone Googles your name or business across Australia.

50+ Platforms

50+ Platform Coverage

From Medium and LinkedIn to WordPress, SoundCloud, YouTube, and niche directories - we create and optimise profiles across more than 50 platforms to dominate search results for your brand.

AEO & GEO Ready

AI Search Visibility

As ChatGPT, Perplexity, and Google AI Overviews reshape how people discover businesses, we ensure your brand is cited accurately and positively across all AI-powered search experiences.

Real-Time Alerts

24/7 Monitoring

Continuous monitoring across Google, social media, review platforms, and news sources with instant alerts when your brand is mentioned - so you can respond before a situation escalates.

Comprehensive Reputation Management Solutions

Google Results Management

We audit your current search landscape, identify negative or unflattering results, and deploy a multi-channel content strategy to push them off page one. Using high-authority platforms like Medium, LinkedIn, WordPress.com, and YouTube, we create optimised content that outranks harmful listings and keeps your brand narrative under your control.

SERP displacement strategy

High-authority content creation

Negative result suppression

Ongoing rank monitoring

Review Generation & Response

Most happy customers never leave a review unless prompted. We implement automated review request workflows that capture feedback at the right moment - post-appointment, post-purchase, or post-service. Every review, positive or negative, gets a professional, timely response that demonstrates your commitment to customer satisfaction and builds trust with prospects reading them.

Automated review requests

Professional response management

Multi-platform coverage

Sentiment trend analysis

Brand Monitoring & Alerts

Our monitoring system tracks every mention of your brand, key personnel, and competitors across Google, social media, forums, news outlets, and review platforms. Real-time alerts ensure you are never caught off guard - whether it is a viral complaint, a competitor attack, or a media mention that needs amplification.

Real-time mention tracking

Competitor intelligence

Sentiment analysis

Escalation workflows

Content Amplification

We create and distribute positive brand content across 50+ platforms - thought leadership articles on Medium, professional profiles on LinkedIn and Crunchbase, audio content on SoundCloud and Spotify, video on YouTube, and portfolio pieces on Behance and SlideShare. Each piece is optimised for search and designed to rank for your brand name and key terms.

Multi-format content creation

Platform-specific optimisation

Authority building

Cross-platform syndication

Crisis Communication

When a reputation crisis hits - a viral negative review, media coverage, or social media pile-on - speed matters. We provide rapid response playbooks, pre-drafted holding statements, stakeholder communication templates, and hands-on crisis management to contain damage and rebuild trust. Our goal is to turn crises into opportunities to demonstrate integrity.

Rapid response protocols

Stakeholder communication

Damage containment

Recovery strategy

AI Search Brand Visibility (AEO/GEO)

AI-powered search engines like ChatGPT, Perplexity, and Google AI Overviews are changing how Australians discover and evaluate businesses. We optimise your brand presence for these platforms through Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) - ensuring AI systems cite your brand accurately, positively, and prominently when users ask about your industry or services.

AI Overview optimisation

ChatGPT brand presence

Perplexity citation building

llms.txt and structured data

See How AI Can Transform Your Operations

Get a personalized demo and ROI assessment for your business in a 30-minute consultation.

Book Consultation (03) 9003 0111

No obligation30 min callDiscuss potential value

Your ORM Implementation Roadmap

Phase 1

1-2 weeks

Audit & Assessment

Complete SERP audit for brand name and key personnel across Google, Bing, and AI search engines
Review platform audit covering Google, Facebook, ProductReview, Trustpilot, and industry sites
Social media presence and sentiment analysis across all active platforms
Competitor reputation benchmarking and gap analysis
AI search citation audit across ChatGPT, Perplexity, and Google AI Overviews
Deliver comprehensive reputation scorecard with prioritised action plan

Phase 2

4-8 weeks

Build & Publish

Create and optimise profiles across 50+ high-authority platforms
Publish SEO-optimised content (articles, profiles, audio, video) targeting brand keywords
Implement automated review generation workflows with smart timing and follow-ups
Deploy professional review response templates and escalation procedures
Configure AI search optimisation including structured data, llms.txt, and entity markup
Launch brand monitoring with real-time alert configuration

Phase 3

Ongoing

Monitor & Defend

Continuous rank tracking for all brand-related search terms and URLs
Monthly content refresh and new content publication to maintain rankings
Review monitoring with professional response within 24 hours of receipt
Quarterly reputation health reports with trend analysis and recommendations
Crisis response readiness with pre-approved communication templates
AI search citation monitoring and ongoing optimisation for emerging platforms

Frequently Asked Questions

How long does it take to push negative search results off page one?

Timelines depend on the severity and authority of the negative content. For low-authority negatives (blog posts, minor review sites), we typically see page-one displacement within 4-8 weeks. For high-authority negatives (news articles, government sites, established forums), it can take 3-6 months of sustained content creation and link building. We provide monthly progress reports showing ranking changes for every target keyword and tracked URL, so you always know exactly where things stand.

What platforms do you create profiles and content on?

We work across 50+ platforms strategically selected based on their domain authority and ranking potential. Tier 1 platforms that consistently rank in the top 10 include Medium, LinkedIn, WordPress.com, SoundCloud, Spotify, YouTube, and Crunchbase. Tier 2 platforms include Behance, SlideShare, Issuu, About.me, Gravatar, and Blogger. We also create profiles on Australian-specific directories and industry platforms relevant to your sector. Every profile is fully populated with consistent brand messaging, professional imagery, and SEO-optimised content.

How does AI search reputation management differ from traditional ORM?

Traditional ORM focuses on Google search results - ranking positive pages and suppressing negative ones. AI search reputation management goes further. When someone asks ChatGPT, Perplexity, or Google AI Overviews about your business or industry, the AI synthesises information from multiple sources to generate an answer. If your brand has negative content that AI systems can access, it will be reflected in those answers. We ensure your positive content is structured, authoritative, and accessible to AI crawlers so that AI-generated responses about your brand are accurate and favourable.

Can you remove negative Google reviews?

We cannot directly remove legitimate Google reviews - Google only removes reviews that violate their policies (spam, fake, off-topic, conflicts of interest). However, we can flag policy-violating reviews for removal, implement review generation campaigns to dilute the impact of negative reviews with genuine positive ones, and craft professional responses that demonstrate your commitment to customer satisfaction. For most businesses, generating 20-30 authentic positive reviews makes a handful of negatives statistically insignificant and shifts the overall star rating meaningfully.

What does 24/7 brand monitoring actually track?

Our monitoring covers Google search results (daily rank tracking for your brand name and key terms), Google Reviews, Facebook, ProductReview.com.au, Trustpilot, and industry-specific review platforms, social media mentions across X/Twitter, LinkedIn, Facebook, Instagram, and Reddit, news articles and press mentions, forum discussions and blog posts, and AI search citations in ChatGPT, Perplexity, and Google AI Overviews. You receive real-time alerts via email for high-priority mentions (negative reviews, media coverage) and a weekly digest summarising all brand activity with sentiment analysis.

Take Control of Your Online Reputation

Every day without reputation management is a day your brand narrative is written by someone else. Get a reputation audit and see exactly what people find when they search for you.

Book Consultation