How ordering works, in plain terms
Nobody should have to guess whether a price includes GST, whether they can pay by EFT, or what happens if a date has to move. So here it all is, before you spend anything.
If something below is not clear, ring us on (03) 9003 0111 and ask. We would rather answer the question than have you not order.
GST is added at checkout
Training, strategy and voice agent prices are shown excluding GST, the normal business to business convention here. GST appears as its own line at checkout so the total is never a surprise. The 30 minute consultation is quoted GST inclusive.
A real tax invoice, straight away
Issued to the email you enter, showing the ex GST amount, the GST component and the total, with the Yes Right Pty Ltd ABN on it. Your bookkeeper can code it and claim the credit without chasing anybody.
Card handled by Stripe
Card details go straight to Stripe and never touch our systems or our staff. We only ever see that a payment succeeded, the amount, and the contact details you typed in.
EFT and purchase orders
Plenty of businesses cannot pay by card, and that is fine. Call us and we will raise an invoice for bank transfer, with your purchase order number on it if you need one. Same price, no card surcharge, no bank transfer discount.
Move a date once, free
Reply to your confirmation email with at least five business days notice and we will move it at no charge. Inside five days we will still try, and we will tell you before any part of the fee is affected, not after.
Refunds without a fight
Consultations and training sessions are refundable if you get to the end and do not believe it was worth the money. Strategy engagements produce a document, so those are handled case by case in a real conversation.
What happens after you pay
- 1
Two emails arrive
Your Stripe tax invoice, and a confirmation from us telling you what we will do next and when.
- 2
A person contacts you within one business day
Not an automated sequence. Someone who will actually be involved in delivering the work, to agree dates and find out what we need from you beforehand.
- 3
We prepare against your business
For training, that means building the session around your real work. For strategy, it means scheduling time with the people who do the jobs. For a voice agent, it means the scoping call that produces your setup quote.
- 4
We deliver, then follow up
Training includes a follow-up window for the questions that only surface in week three. Strategy includes presenting the findings, not emailing a PDF and disappearing. Voice agents include tuning against real calls in the first fortnight.
What we do with what you tell us
The details you enter at checkout are used to deliver the thing you bought and to invoice you for it. That is the whole purpose. We handle them under the Privacy Act and the Australian Privacy Principles, and our full privacy policy sets out how.
If a training session or engagement will involve your real documents, we will talk through what is appropriate to use before the day. Where your work touches personal, health or client confidential information, we will tell you plainly what should not go into a general-purpose AI tool at all.
Ordering questions
Still not sure about something?
Ask before you buy. A two minute phone call beats ordering the wrong thing and sorting it out afterwards.
The 30 minute consultation is free with 20+ full-time staff, otherwise $200 including GST and fully refundable.