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Yes AI - AI Solutions Australia
2026 Pricing Guide

How Much Does an AI Receptionist Cost in Australia? (2026 Pricing Guide)

Clear, published pricing. Yes AI plans start at $299/mo plus GST (Starter: 500 minutes, business hours, $499 one-off setup). Professional is $599/mo plus GST (1,500 minutes, after hours, overnight and weekends, $999 one-off setup), and Custom is quoted for teams of 20 or more staff. Below is a full breakdown of tiers, hidden costs, and TCO vs hiring a human receptionist over 1, 3, and 5 years.

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Prices exclude GST. One-off setup fee applies. Month to month, cancel with 30 days notice, no penalties.

Quick Cost Estimator

Starter (1-5 staff, 500 mins, business hours)
$299/mo
plus GST, $499 one-off setup
Professional (5-20 staff, 1,500 mins, 24/7)
$599/mo
plus GST, $999 one-off setup
Custom (20+ staff)
Quoted

AI Receptionist Pricing Tiers (Australia, 2026)

Yes AI's published plans, in AUD and excluding GST, as shown on our pricing page. Some competitors charge per usage or require sales calls.

Starter

$299/mo
plus GST, plus $499 one-off setup
500 minutes a month included
Extra minutes: at the plan's per-minute rate on our pricing page
Best for

Cafes, sole traders, trades, 1-5 staff

Includes

Business hours coverage only, 1 AI telephone agent, smart call routing, voicemail transcription, email notifications, basic call analytics, email support

MOST POPULAR

Professional

$599/mo
plus GST, plus $999 one-off setup
1,500 minutes a month included
Extra minutes: at the plan's per-minute rate on our pricing page
Best for

Clinics, salons, firms, 5-20 staff

Includes

Everything in Starter, plus after hours, overnight and weekend coverage (24/7), CRM integration (Cliniko, Xero), appointment booking, SMS notifications, call analytics dashboard, custom greeting, priority support

Custom

Quoted
Setup quoted
Custom included minutes
Extra minutes: Quoted
Best for

Multi-location, franchises, call centres, 20+ staff

Includes

Everything in Professional, plus a multi-agent system, full integration suite, call recording and transcripts, custom AI voice, dedicated account manager, SLA guarantee, 24/7 dedicated support

AI Receptionist vs Human Receptionist: 5-Year TCO

Total cost of ownership for a full-time receptionist ($65K/yr base + super + leave coverage + training) vs Yes AI Starter and Professional tiers.

Cost CategoryHuman ReceptionistAI Starter ($299/mo)AI Professional ($599/mo)
Year 1 cost (incl. setup)$67,500$4,087$8,187
Year 3 cumulative$215,400$11,263$22,563
Year 5 cumulative$378,500$18,439$36,939
Sick days/leave$5,200/yr backup cost$0$0
Coverage hours8 hrs/day, 5 daysBusiness hours24/7 (after hours, overnight and weekends)
Calls answered simultaneously1UnlimitedUnlimited
Training time to productivity4-8 weeksConfirmed in your quoteConfirmed in your quote

Human receptionist assumed: $65K base + 11.5% super + leave coverage + training. Salary data: SEEK Australia 2025 reception/admin national average. Yes AI figures are plan fees plus the one-off setup fee, excluding GST and extra minutes.

Hidden Costs to Watch For

Fees that surprise SMBs at month one. Yes AI publishes all of these on every quote - but not every vendor does.

Cost ItemTypical RangeNotes
Setup & onboarding fees$0 to $2,500Yes AI: $499 setup on Starter, $999 on Professional, quoted on Custom
Voice cloning premium+$50 to $200/moCustom-cloned voice of your receptionist or brand spokesperson
CRM/calendar integrations$0 to $1,500 setupYes AI: CRM integration (Cliniko, Xero) is included on Professional and a full integration suite on Custom; Starter has no CRM integration
After-hours premium+0% to +20%Some vendors charge a premium for 24/7. Yes AI Starter covers business hours only; Professional and Custom include after hours, overnight and weekends (24/7) in the plan fee
Multilingual add-on+$50 to $300/moRequired for clinics serving Mandarin, Arabic, Vietnamese, Italian communities
Toll-free / 1300 number routing$25 to $80/moTelco fee, not AI vendor fee. Telstra/Aussie Broadband charge separately
Custom voice training$500 to $5,000 one-offFor industry-specific terminology (medical, legal, technical trades)
Compliance certifications$200 to $1,000/yrAPP/HIPAA/SOC2 audits if your industry requires (healthcare, finance)

Real Pricing Scenarios

Four worked examples showing actual monthly cost vs equivalent human staff.

Business TypeMonthly MinutesRecommended TierTotal Monthly Costvs Human Staff
Solo trades (200 calls/mo, 1.5 min avg)300Starter ($299/mo)$299 plus GST (within 500 minutes)far cheaper than $2,200 part-time admin
Small clinic (600 calls/mo, 1.8 min avg)1,080Professional ($599/mo)$599 plus GST (within 1,500 minutes)far cheaper than $2,800 receptionist
Mid-size firm (1,500 calls/mo, 2.0 min avg)3,000CustomCustom quotea fraction of a $5,800 reception team
Enterprise (4,000 calls/mo, 2.2 min avg)8,800CustomCustom quotea fraction of an $18,000 contact centre

Which Tier Is Right For Your Business?

Real pricing scenarios based on actual Australian customer profiles.

Cafe / Sole Trader (Starter, $299/mo + GST)

Single location, takeaway orders and reservations, owner-operator who can't answer mid-service. Starter covers 500 minutes a month during business hours, about 330 calls at 1.5 minutes each.

  • 500 minutes a month included
  • Business hours coverage
  • Smart call routing
  • Voicemail transcription

5-Person Clinic (Professional, $599/mo + GST)

GP/dental/physio practice with 3-5 practitioners. Professional covers 1,500 minutes a month, HICAPS questions, after hours, overnight and weekends (24/7), appointment booking and CRM integration (Cliniko, Xero).

  • Cliniko and Xero integration
  • Appointment booking
  • HICAPS questions answered
  • After hours, overnight and weekends (24/7)

20-Person Law Firm (Custom)

Multi-partner firm with intake, conveyancing, family law, and commercial. Custom tier covers complex routing, conflict checks, and Aussie data residency requirements.

  • Multi-practice routing
  • Conflict-of-interest check intake
  • Australian data hosting

100-Person Enterprise (Custom)

Franchise HQ, national contact centre, or large clinic group. Custom tier covers high call volumes, multi-language, custom voice, and a dedicated success manager.

  • Multi-location routing
  • Custom voice training
  • Dedicated AM + 24/7 support

How to Choose the Right Tier

A practical 4-step framework for picking AI receptionist pricing.

Audit Current Call Volume

Pull last 90 days of phone records. Calculate inbound minutes, peak times, and average call length. This determines your tier.

Match Tier to Workload

Choose tier based on minutes, integrations needed, and compliance requirements. Most Australian SMBs land on Starter ($299 a month plus GST, business hours) or Professional ($599 a month plus GST, 24/7).

Setup & Voice Configuration

Train AI on your business, integrate with your CRM/calendar, configure routing rules. Timing depends on scope and integrations, and we confirm it in your written quote.

Monitor & Optimise

Monthly review of usage, escalation rate, and booking conversion. Upgrade or downgrade tier as your business changes.

AI Receptionist Pricing FAQ

The most common questions about AI receptionist costs in Australia.

Get a Custom Quote in 30 Minutes

Book a consultation. We'll review your call volume, recommend the right tier, and quote setup costs upfront. No surprises, no "contact us" runaround.

Book Consultation (03) 9003 0111