AI for Medical Spas & Cosmetic Clinics
Give clients the polished experience they expect, from first enquiry to aftercare. Our AI books consultations, suggests the right treatment, and keeps in touch around the clock. It stays inside TGA and AHPRA rules every time.
Why Medical Spas Choose Yes AI
Bookings Captured
Turn after-hours enquiries and social media interest into booked consultations
Consultation Booking
A client reading up on treatments at midnight can book there and then
Admin Workload
Free your front desk to give clients the in-clinic welcome they pay for
Client Retention
Aftercare notes, top-up reminders, and loyalty perks keep clients coming back
Comprehensive AI Solutions for Aesthetic Clinics
Consultation Booking & Enquiry Management
The AI answers treatment questions, works out who is a good fit, and books consultations at any hour. It picks up leads from social media, your website, and the phone, all in your brand voice. Clinics tell us 67% of their Instagram bookings now come through the AI outside business hours
Treatment Recommendation Engine
Point clients toward the right consultation based on their concerns, goals, and past treatments. The AI shares general information within TGA rules, then sends them to a practitioner for personalised advice
Aftercare Communication
Check-in messages, aftercare notes, recovery reminders, and screening questions all go out on their own. Every client feels looked after from the moment they leave
Loyalty Programme & Client Retention
Keep clients close with top-up reminders, loyalty rewards, birthday offers, referral tracking, and a friendly nudge to anyone who has drifted away
Before & After Documentation
Photo records get easier. The AI reminds you to take progress shots at the right moments, with consent captured first. Your treatment records stay tidy and your results portfolio grows
Review & Reputation Management
Happy clients get asked for a review at just the right time after treatment. You can watch what is being said online, reply quickly, and put your results in front of new clients
See How AI Can Transform Your Operations
Get a personalized demo and ROI assessment for your business in a free 20-minute consultation.
Designed for the Aesthetics Industry
Aesthetic Industry Expertise
Our AI knows cosmetic treatments and the words the industry uses. It talks the way a good clinic talks, with the polish and tact that high-value clients expect
TGA-Compliant Communication
Every message is built to meet TGA advertising rules for therapeutic goods, AHPRA advertising guidelines, and medical advertising standards. The AI never makes a banned claim or uses restricted before-and-after images
Practitioner Matching
Clients get booked with the right practitioner for the job, based on treatment type, qualifications, speciality, and free time. Injectables, laser work, and surgical consults all land with someone qualified to do them
Consent & Documentation Workflow
Consent runs itself. Information goes out before the consultation, cooling-off periods are tracked, forms are sent, and the paperwork every cosmetic procedure needs is completed
Real-World Applications
Cosmetic Injectables Clinic
Challenges:
- •70% of enquiries come after hours from social media
- •High no-show rate for consultations costing $150+ per missed slot
- •TGA compliance concerns with phone and text communication
- •Clients booking with competitors who respond faster
AI Solutions:
- 24/7 AI handling Instagram and website enquiries instantly
- Automated confirmation, reminder, and cooling-off period tracking
- TGA-compliant communication templates and response guardrails
- Sub-60-second response time on all channels
Results:
After-hours conversion rose 57%. Consultation no-shows fell from 22% to 7%. Zero TGA compliance incidents over 12 months
Multi-Practitioner Aesthetic Centre
Challenges:
- •Complex scheduling across doctors, nurses, and dermal therapists
- •Client retention dropping after initial treatment courses
- •Manual loyalty programme tracking in spreadsheets
- •Inconsistent aftercare follow-up between practitioners
AI Solutions:
- AI scheduling with practitioner-treatment matching and qualification checks
- Automated treatment cycle reminders and loyalty programme
- Digital loyalty tracking with automated milestone rewards
- Standardised aftercare protocols triggered by treatment type
Results:
Rebooking rose 42%. Treatment course completion went from 60% to 87%. Admin staff got back 22 hours a week
Premium Medical Spa (Surgeon-Led)
Challenges:
- •High-value surgical consultations requiring extensive pre-consultation education
- •Mandatory cooling-off periods creating administrative complexity
- •Before-and-after photo management across hundreds of cases
- •Building reputation in a competitive aesthetic surgery market
AI Solutions:
- AI delivers comprehensive pre-consultation information packages
- Automated cooling-off period tracking with compliant follow-up timing
- Streamlined consent-based photo documentation workflow
- Systematic review collection from post-recovery patients
Results:
Clients arrived far better prepared. Cooling-off compliance hit 100%. Photo records reached 96% completion. Google reviews tripled in six months
TGA & AHPRA Compliance Built In
Cosmetic clinics face some of the tightest advertising rules in Australia. One careless Instagram DM or phone reply can start an AHPRA investigation. Our AI is built with guardrails that stop banned claims, restricted images, and risky wording before they ever reach a client.
Implementation Roadmap
Compliance Mapping & Treatment Catalogue
- Audit current booking, enquiry, and follow-up processes
- Map all treatments, practitioners, and qualification requirements
- Review TGA and AHPRA compliance obligations for your specific services
- Assess Cliniko/Nookal integration and existing patient data
- Identify highest-revenue automation opportunities (after-hours, social)
- Build TGA-compliant response library for all treatment enquiry types
Booking Engine & Aftercare Workflows
- Deploy 24/7 AI consultation booking across phone, web, and social
- Configure TGA-compliant treatment information responses
- Implement appointment reminders and cooling-off period tracking
- Integrate with practice management system (Cliniko, Nookal, etc.)
- Set up aftercare communication workflows by treatment type
- Launch with compliance review and two-week live monitoring
Loyalty, Reviews & Client Reactivation
- Enable loyalty programme and treatment cycle reminders
- Deploy review collection and reputation management
- Implement before-and-after photo documentation workflow
- Roll out referral programme automation
- Configure re-engagement campaigns for lapsed clients
- Establish ongoing compliance monitoring and performance reviews
Frequently Asked Questions
Turn After-Hours Instagram Enquiries into Booked Consultations
Your clients read up on treatments at 10pm. Your competitors reply at 9am. Our AI closes that gap with instant, TGA-safe replies that turn interest into booked consultations while you sleep.