Yes AI. AI consulting for Australian businesses.
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Smash repair runs on insurance assessor relationships, quote speed, and customer comms. Most shops lose work to slow quoting and missed calls. AI handles phone, photo-to-quote, assessor comms, and customer updates. Owner stays in the shop.
Used by Australian smash repair and panel beating businesses (3 to 50 staff) across insurance-driven, fleet, and private repairs.
Four pain points that AI directly fixes.
Cars get smashed at all hours. Calls outside hours go to voicemail and customers ring the next shop. AI answers, captures details, books an inspection.
Customer or insurance assessor sends damage photos. AI estimates damage type, parts needed, labour hours, quote range. 4 hour turnaround.
Assessor relationships drive work allocation. AI maintains follow-up, status updates, and documentation flow.
Customers want to know "when is my car ready". AI sends progress updates: assessed, parts ordered, in paint, ready for collection. Customer experience lifts.
Six workflows while you fix cars.
Voice-tuned. Qualifies (insurance vs private, claim number, vehicle, damage). Books inspection.
Damage assessment from photos. Parts and labour estimate from your rate card.
Status updates, documentation flow, follow-up.
Progress updates: assessed, parts ordered, in paint, ready. SMS and email.
Auto review request 24 hours after collection.
Insurance excess and private payment reminders.
Hidden damage common in smash repair. AI gives quote range from photos; firm quote needs physical inspection.
Total losses, complex insurance disputes, structural damage route to owner.
AI handles routine comms; owner builds relationships through quality and timeliness.
AI sounds calm and reassuring. Customers often stressed after accident.
Insurance details, customer contact, vehicle data engage APP. APP-compliant.
Quote and repair documentation must meet insurer-specific requirements. AI tunes to your insurer panel requirements.
Voice-tuned to smash repair business.
Damage photo intake, quote drafting from rate card.
Assessor follow-up, customer progress updates.
30 minute monthly review.
Most AU smash repair businesses live in 14 days.
Capture business voice, insurer requirements, rate card.
Voice agent on business number.
Damage photo intake, quote drafting.
Assessor follow-up, progress updates, review requests.
Leads, conversion, customer satisfaction.
Adjacent automotive playbook.
Adjacent auto playbook.
Deeper dive on quoting.
AI gives a damage assessment and quote range from photos. Hidden damage and structural issues need physical inspection. AI handles standard panel and paint quotes within ranges acceptable to most insurers.
We tune the AI to your insurer panel (Suncorp, IAG, RACV, Allianz, AAMI, etc.) requirements. Documentation format, communication cadence, quote structure all match insurer expectations.
AI maintains routine follow-up and status updates. Owner builds the relationships through delivery quality. AI frees owner time for relationship work.
Integrates with Vehicle Management Systems (PNet, iBodyshop, Burnside, etc.), insurer portals, and accounting (MYOB, Xero).
Productized: $3,500 setup + $700 to $1,200 per month. Total annual cost $12K to $18K. Most shops recover this in 6 to 12 weeks.
AI answers, captures incident details, books inspection for next business day, sends customer confirmation. After-hours capture lifts work allocation.
No. Total losses route to owner. AI flags total-loss indicators (extensive damage, age + value, structural).
14 days from kickoff to live.
30 minute demo. AI live, photo-to-quote walkthrough, setup discussion.
All discussions held in confidence. Australian-based consultants.