How the calculation works
Expected missed appointments = weekly appointments × missed appointment rate. Gross revenue at risk = expected missed appointments × average fee. Incremental revenue = revenue at risk × the difference between your assumed and current recovery rates.
Annual amounts use the operating weeks you choose. Fractional expected appointments remain in the calculation; only displayed results are rounded. A lower recovery assumption produces a negative change.
Check the assumption before investing
Use appointment and payment records from comparable periods. Separate cancellations with enough notice to refill from appointments missed after the slot has started. Check whether your waitlist has suitable patients and whether a recovered appointment adds work that your team can deliver.
Reminders, confirmation calls and waitlist workflows can be scoped around your practice system. A pilot should measure actual attendance, collected fees and staff time, including failed messages and requests needing staff review.
Discuss your booking workflow Standard consultation: 30 minutes, free for businesses with 20+ full-time staff; otherwise AUD200 including GST. Implementation is scoped separately.