| Process 70 contractor invoices per week | Office team 10+ hours/week | Under 1 hour/week review queue | Compliant invoices auto-receipt to SimPro. Exceptions surface in review queue with the specific rule that flagged. |
| Receive 30 builder POs per week | Office team retypes each one (4-6 min) | Auto-parsed into SimPro jobs | Multi-format support handles every builder. New builder format adapts on first sighting. |
| Keep Google Sheets tracker current with SimPro | Manual updates at every stage | Bidirectional sync within minutes | Office team works in either system; the other stays current. |
| Manage 40+ contractor rates and rate changes | Spreadsheets, post-it notes, head-knowledge | Admin UI with effective-date history | Office manager updates rates in seconds. Historical invoices preserve at original rates. |
| Catch material-cap breaches before invoice pays | Often pays through, caught at GST reconciliation | Validation flag at receipt | Material caps configured per job type. Above-cap invoices flag at receipt. Catches the over-charge before it hits Xero. |
| Catch unauthorised travel / mileage / tip fees | Often pays through | Validation flag at receipt | Specific line types (travel, mileage, tip, rubbish) flag regardless of how the contractor labels them. |
| Photo and SWMS compliance enforcement | Manual cross-check | Auto-validated against SimPro | Photos and SWMS must be present in email or in SimPro. Missing items flag invoice. |
| Weekly digest for the Director / GM | GM asks office team for status | Auto-digest to GM inbox | Weekly snapshot: invoices processed, auto-receipt rate, exceptions by reason, top contractors by volume / issue patterns. |