Online Reputation Management
Your brand is what people find when they Google you. We push down negatives, amplify positives, and build an unassailable digital presence across Google, review sites, social platforms, and AI search engines — so the first impression is always the right one.
Why Australian Businesses Choose Yes AI for ORM
Push Down Negatives
We build and rank positive content that displaces negative search results, giving you control over what appears when someone Googles your name or business across Australia.
50+ Platform Coverage
From Medium and LinkedIn to WordPress, SoundCloud, YouTube, and niche directories — we create and optimise profiles across more than 50 platforms to dominate search results for your brand.
AI Search Visibility
As ChatGPT, Perplexity, and Google AI Overviews reshape how people discover businesses, we ensure your brand is cited accurately and positively across all AI-powered search experiences.
24/7 Monitoring
Continuous monitoring across Google, social media, review platforms, and news sources with instant alerts when your brand is mentioned — so you can respond before a situation escalates.
Comprehensive Reputation Management Solutions
Google Results Management
We audit your current search landscape, identify negative or unflattering results, and deploy a multi-channel content strategy to push them off page one. Using high-authority platforms like Medium, LinkedIn, WordPress.com, and YouTube, we create optimised content that outranks harmful listings and keeps your brand narrative under your control.
Review Generation & Response
Most happy customers never leave a review unless prompted. We implement automated review request workflows that capture feedback at the right moment — post-appointment, post-purchase, or post-service. Every review, positive or negative, gets a professional, timely response that demonstrates your commitment to customer satisfaction and builds trust with prospects reading them.
Brand Monitoring & Alerts
Our monitoring system tracks every mention of your brand, key personnel, and competitors across Google, social media, forums, news outlets, and review platforms. Real-time alerts ensure you are never caught off guard — whether it is a viral complaint, a competitor attack, or a media mention that needs amplification.
Content Amplification
We create and distribute positive brand content across 50+ platforms — thought leadership articles on Medium, professional profiles on LinkedIn and Crunchbase, audio content on SoundCloud and Spotify, video on YouTube, and portfolio pieces on Behance and SlideShare. Each piece is optimised for search and designed to rank for your brand name and key terms.
Crisis Communication
When a reputation crisis hits — a viral negative review, media coverage, or social media pile-on — speed matters. We provide rapid response playbooks, pre-drafted holding statements, stakeholder communication templates, and hands-on crisis management to contain damage and rebuild trust. Our goal is to turn crises into opportunities to demonstrate integrity.
AI Search Brand Visibility (AEO/GEO)
AI-powered search engines like ChatGPT, Perplexity, and Google AI Overviews are changing how Australians discover and evaluate businesses. We optimise your brand presence for these platforms through Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) — ensuring AI systems cite your brand accurately, positively, and prominently when users ask about your industry or services.
See How AI Can Transform Your Operations
Get a personalized demo and ROI assessment for your business in a free 20-minute consultation.
Your ORM Implementation Roadmap
Audit & Assessment
- Complete SERP audit for brand name and key personnel across Google, Bing, and AI search engines
- Review platform audit covering Google, Facebook, ProductReview, Trustpilot, and industry sites
- Social media presence and sentiment analysis across all active platforms
- Competitor reputation benchmarking and gap analysis
- AI search citation audit across ChatGPT, Perplexity, and Google AI Overviews
- Deliver comprehensive reputation scorecard with prioritised action plan
Build & Publish
- Create and optimise profiles across 50+ high-authority platforms
- Publish SEO-optimised content (articles, profiles, audio, video) targeting brand keywords
- Implement automated review generation workflows with smart timing and follow-ups
- Deploy professional review response templates and escalation procedures
- Configure AI search optimisation including structured data, llms.txt, and entity markup
- Launch brand monitoring with real-time alert configuration
Monitor & Defend
- Continuous rank tracking for all brand-related search terms and URLs
- Monthly content refresh and new content publication to maintain rankings
- Review monitoring with professional response within 24 hours of receipt
- Quarterly reputation health reports with trend analysis and recommendations
- Crisis response readiness with pre-approved communication templates
- AI search citation monitoring and ongoing optimisation for emerging platforms
Frequently Asked Questions
Take Control of Your Online Reputation
Every day without reputation management is a day your brand narrative is written by someone else. Get a free reputation audit and see exactly what people find when they search for you.