Privacy Policy

1. Introduction

Yes AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI consulting and implementation services
• Communication: To respond to inquiries, send updates, and provide customer support
• Business Operations: For billing, invoicing, and contract management
• Improvement: To analyze usage patterns and enhance our services
• Marketing: To send relevant information about our services (with your consent)
• Legal Compliance: To meet legal obligations and protect our rights

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Trusted third parties who assist in service delivery (e.g., cloud hosting, payment processing)
• AI Platform Providers: When necessary to deliver AI services (subject to confidentiality agreements)
• Professional Advisors: Lawyers, accountants, and consultants as needed
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, sale, or acquisition of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data centers with physical and digital safeguards
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it. Client project data is typically retained for 7 years in accordance with Australian business record-keeping requirements.

7. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about how we handle your personal information
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the details provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be processed in countries outside Australia, including for cloud hosting and AI platform services. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. AI-Specific Privacy Considerations

Given the nature of our AI services:

• Client data used for AI model training is anonymized where possible
• We maintain strict data segregation between client projects
• AI-generated outputs may be reviewed for quality assurance
• We do not use client data to train publicly available AI models without explicit consent
• Custom AI models and associated data remain client property as per service agreements

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

14. Complaints and Contact Information