Reignite Health
How an allied health provider serving 10 aged care villages transformed their patient experience with an AI voice receptionist integrated with Cliniko.
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About Reignite Health
Reignite Health is an allied health provider specialising in delivering physiotherapy, exercise physiology, and related services to residents in aged care villages across the region.
With a commitment to helping elderly Australians maintain mobility and quality of life, Reignite Health operates across 10 villages and manages 26 different service types through their Cliniko practice management system.
Their patient base includes individuals funded through various government programs including DVA (Department of Veterans Affairs), HCP (Home Care Packages), Medicare, and NDIS, as well as private patients—each requiring different booking workflows.
Practice Snapshot
- Specialty: Allied Health (Physio, Exercise Physiology)
- Setting: Aged Care Villages
- Locations: 10 Villages
- Patients: 877+ in Cliniko
- Funding Types: DVA, HCP, Medicare, NDIS, Private
- Practice Software: Cliniko
The Challenge
Managing a growing allied health practice across multiple aged care locations presented significant operational challenges.
High Call Volume
Reception staff overwhelmed with booking calls, especially during peak hours and after-hours.
Complex Funding Types
Multiple funding arrangements including DVA, HCP, Medicare, NDIS, and private requiring different handling.
Multi-Location Coordination
Managing appointments across 10 aged care villages with different practitioners and schedules.
Missed Opportunities
After-hours calls going to voicemail meant lost bookings and frustrated patients.
The Solution
Yes AI implemented a comprehensive AI Voice Receptionist solution with deep Cliniko integration, custom-built for Reignite Health's unique requirements.
AI Voice Receptionist
Natural-sounding AI that answers every call professionally, 24 hours a day, 7 days a week.
Cliniko Integration
Direct API integration with Cliniko for real-time availability checking and instant appointment creation.
Intelligent Funding Handling
AI captures funding type, provider details, and claim numbers then adds to appointment notes.
Smart Escalation
Complex queries and clinical matters seamlessly transferred to human staff when needed.
80+ Features Including
The Results
The AI Voice Receptionist has transformed how Reignite Health handles patient communications and appointment scheduling.
Staff freed from routine booking calls to focus on patient care
Previously lost calls now converted to appointments automatically
No hold times, instant answers, 24/7 availability
Consistent handling of complex funding arrangements
"The AI receptionist has been a game-changer for our practice. We're now able to capture every call, even after hours, and our patients love the instant service. The Cliniko integration means bookings just appear in our calendar with all the funding details attached."
Technical Implementation
Cliniko Integration
- • Real-time availability API
- • Patient record lookup/creation
- • Appointment creation with notes
- • Practitioner schedule access
- • Appointment type mapping
Voice AI Platform
- • Natural language understanding
- • Australian English optimised
- • Context-aware conversations
- • Intelligent call routing
- • 30+ language support
Automation Layer
- • n8n workflow orchestration
- • SMS confirmation delivery
- • Email notifications
- • Call logging and analytics
- • Error handling and alerts
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