Question 1

How does AI handle emergency calls like gas leaks or electrical hazards?

Accepted Answer

The AI is trained to identify genuine emergencies through specific trigger words, tone of voice, and questioning. When an emergency is identified (gas leak, exposed wiring, burst pipe, no hot water in aged care, etc.), it immediately escalates via phone call, SMS, and push notification to your designated emergency contact. Non-emergency calls continue to be handled normally. You set the emergency criteria and escalation chain, and the AI follows them precisely every time.

Question 2

Can the AI actually book jobs into my scheduling system?

Accepted Answer

Yes. We integrate directly with popular trade business management platforms including Tradify, ServiceM8, simPRO, AroFlo, Fergus, and others via their APIs. The AI checks real-time availability, books jobs with the correct duration and details, and syncs everything instantly. Your team sees new bookings appear in their schedule in real time. If you use a calendar system like Google Calendar, we integrate with that too.

Question 3

What if the AI books a job incorrectly or gives the wrong quote?

Accepted Answer

The AI uses your approved pricing and job specifications, so quotes are based on your rules. For non-standard jobs, it captures details and flags them for your review rather than guessing. All bookings include full job details for your review, and you can set confirmation requirements for jobs above a certain value. The system learns from corrections over time, and you always maintain final approval on anything you choose.

Question 4

I run multiple trades (electrical, plumbing, HVAC). Can one AI handle all of them?

Accepted Answer

Absolutely. The AI is configured with knowledge of each trade division including services, pricing, scheduling requirements, and team members. It identifies which trade the customer needs, routes to the correct division, and schedules with the appropriately licensed tradesperson. Customers experience a seamless, professional interaction regardless of which trade they need, and your admin sees everything in one unified system.

Question 5

Does it work with Tradify, ServiceM8, or simPRO?

Accepted Answer

Yes, we have direct integrations with all three platforms plus AroFlo, Fergus, Jobber, Loc8, and others commonly used in Australian trades. The AI reads availability, creates jobs, updates customer records, and syncs scheduling data in real time. If you use a less common system, we can build custom integrations via API. The goal is zero double-entry and a single source of truth for your business.

Question 6

How does AI help with getting more Google reviews?

Accepted Answer

After each completed job, the AI automatically sends a friendly review request to the customer via SMS with a direct link to your Google Business Profile. The timing is optimised for when customer satisfaction is highest (typically within 2-4 hours of job completion). It can also follow up once if the first request is not actioned. Trades businesses using this feature typically see their Google review count increase by 300-500% within six months, dramatically improving local search visibility.

Question 7

What happens when I am on a job and cannot take calls?

Accepted Answer

That is exactly what the AI is built for. It answers every call instantly with your business name, captures complete job details, provides quotes for standard work, books jobs into your calendar, and handles enquiries about your services and availability. You receive a summary of all calls when you finish your current job. Customers get instant, professional service instead of voicemail, and you never lose a job to a competitor who answered faster.

Question 8

Can AI handle seasonal peaks like summer for HVAC or storm season for electricians?

Accepted Answer

Yes, and this is where AI provides enormous value. Unlike a receptionist who can handle one call at a time, AI scales instantly to handle any volume. During a heatwave or storm event when your phone rings nonstop, the AI handles every call simultaneously, triages by urgency, manages waitlists, and provides honest timeframe estimates. You capture every opportunity instead of losing customers who could not get through during your busiest and most profitable periods.

Question 9

Is it affordable for a one-person trade business?

Accepted Answer

Yes. Our pricing is designed for the trade industry with plans that work for solo operators through to large multi-trade businesses. Consider the maths: if you miss even 3-4 calls per week (industry average for trades), and each missed call represents a potential job worth $300-500, that is $4,000-8,000 per month in lost revenue. The AI costs a fraction of that and pays for itself from the first week through captured jobs that would otherwise go to competitors.

Question 10

How does quote follow-up automation work?

Accepted Answer

When you send a quote (either AI-generated or manual), the system tracks its status. If the customer has not responded within your configured timeframe (typically 48-72 hours), the AI sends a professional follow-up message checking if they have questions or would like to proceed. It can send up to three follow-ups at intervals you set, then flags the quote as requiring your personal attention. This simple automation typically doubles quote conversion rates because most lost quotes are simply forgotten, not rejected.

Question 11

Will AI replace tradies or office staff?

Accepted Answer

You cannot send an AI to rewire a switchboard or fix a leaking tap. What AI replaces is the after-hours admin grind: the missed calls, the quoting spreadsheets, the 9pm paperwork sessions. For solo operators, it means you do not need to hire a receptionist. For larger businesses, it means your office team handles complex scheduling and customer relationships instead of answering the same five questions a hundred times a week.

Question 12

How does AI help with compliance paperwork?

Accepted Answer

The AI generates digital compliance documentation including certificates of compliance (CoCs), safety checklists, work completion records, and warranty documentation based on job details. It tracks which certificates are required for which job types, reminds you of documentation obligations, and maintains a searchable digital archive. For trades like electrical work where CoC requirements are strict, this ensures you never miss a compliance obligation and always have records accessible for audits.

Question 13

Can customers text or message as well as call?

Accepted Answer

Yes. The AI handles SMS, web chat, Facebook Messenger, and other messaging channels alongside phone calls. Many customers, particularly younger demographics, prefer to text rather than call. The AI provides the same professional service across all channels: capturing job details, providing quotes, booking appointments, and answering questions. All interactions sync to your central system regardless of which channel the customer uses.

Question 14

What ROI do trade businesses typically see?

Accepted Answer

Trade businesses typically see positive ROI within the first month. The primary drivers are: captured jobs from previously missed calls (average 8-15 additional jobs per month), improved quote conversion from automated follow-ups (typically doubling conversion rates), reduced admin time (5-15 hours per week reclaimed), and increased Google reviews driving more enquiries. A solo tradesperson typically sees $5,000-15,000 per month in additional revenue, while multi-trade businesses see proportionally larger gains.

AI for Tradies & Trade Businesses

Why Tradies Choose Yes AI

A Job Call Again

Bookings Captured

Admin Time

Always Available

Complete AI Solutions for Trade Businesses

24/7 Call Handling

Job Scheduling & Dispatch

Quote Automation

Customer Follow-Up

Compliance Documentation

Review & Reputation Management

See How AI Can Transform Your Operations

Built by People Who Understand Trades

Trades-Specific Intelligence

Multi-Trade Support

Emergency Call Triage

Apprentice & Team Management

Real-World Applications

Solo Electrician

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AI Solutions:

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Multi-Trade Business (15 staff)

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HVAC Company (Seasonal Business)

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Licensing & Compliance Support

Implementation Roadmap

Services & Pricing Setup

Phone Agent & Job Booking Live

Reviews, Compliance & Growth

Frequently Asked Questions

You Are Losing $8,000 a Month to Voicemail