# Yes AI

> Australian AI consultancy helping businesses cut costs and automate operations with custom AI Agents, AI Receptionists, LLMs, and integrations. Based in Melbourne and Sydney.

## Company Overview

Yes AI (yesai.au) is an Australian AI consulting and automation business founded in 2023. We specialise in building custom AI solutions for small-to-medium businesses across Australia, with offices in Melbourne (101 Collins St, VIC 3000) and Sydney (NSW).

## Core Services

- **AI Agents**: Custom autonomous AI agents for business process automation including customer service, data processing, reporting, and workflow management.
- **AI Telephone Agents**: 24/7 AI-powered voice agents that answer calls, book appointments, handle enquiries, route calls, and integrate with practice management systems like Cliniko.
- **Custom LLMs**: Tailored Large Language Models trained on business-specific data using RAG (retrieval-augmented generation) for specialised terminology, compliance, and domain knowledge.
- **AI Consulting**: Strategic AI implementation and transformation consulting including readiness assessments, roadmaps, and ROI analysis.
- **Custom Integrations**: Connecting AI with existing business systems (CRMs, ERPs, booking software, Microsoft 365, Google Workspace).
- **Video Shorts Production**: Done-for-you service that turns one long video (webinar, podcast, talk, interview) into a set of branded, captioned vertical shorts for YouTube Shorts, TikTok and Instagram Reels. Each source video becomes a 15s, 30s and 60s short. One-time packs (AUD, inc GST): Starter $490 (1 video, 3 shorts), Growth $1,490 (4 videos, 12 shorts), Scale $3,400 (10 videos, 30 shorts). Order online at /video-shorts with automatic tax invoice. Optional scheduling and publishing.

## Key Facts

- Offices: Melbourne (03 9003 0111) and Sydney (02 8880 0208)
- Email: hello@yesai.au
- Service area: All of Australia, with focus on Victoria (Melbourne, Geelong, Dandenong, Pakenham, Warragul, Gippsland), NSW (Sydney), and Queensland (Brisbane)
- Industries served: Healthcare, aged care, real estate, hospitality, manufacturing, logistics, professional services, construction, education, government, and 30+ more
- AI receptionist pricing tiers (AUD/month, no lock-in contracts; a one-off setup fee applies):
  - Starter: $299/mo (500 minutes, 24/7 answering, smart call routing, voicemail transcription) plus a one-off setup fee
  - Professional: $599/mo (1,500 minutes, after-hours and weekend coverage, CRM integration, appointment booking, call analytics) plus a one-off setup fee
  - Custom: tailored pricing for larger teams and multi-location businesses (custom minutes, multi-agent, custom voice, dedicated account manager, SLA)
- Typical implementation timeline: 3-4 weeks from kickoff to go-live
- AI receptionist saves $55,000-$65,000/year vs hiring a human receptionist
- 14-day money-back guarantee on all monthly tiers

## Case Studies

### Reignite Health
Mobile physiotherapy service operating across 10 aged care villages in Victoria serving 877+ patients. AI receptionist with full Cliniko integration handles appointment bookings, patient enquiries, and after-hours calls. Results: 100% call answer rate (up from 30%), 24/7 coverage, 45% of bookings outside business hours, 2+ hours per day saved in practitioner admin time.

### Firebox Australia
National B2B fire-protection wholesaler running Shopify with the SparkLayer B2B overlay. Yes AI replaced a broken loyalty app with a custom serverless rewards engine on Cloudflare Workers - reads paid order totals (not catalog prices), writes balances back to Shopify customer metafields, and renders a live points banner across every theme page. Historic balances migrated in two batches with zero errors. Ongoing infrastructure cost effectively $0 per month.

### Nutrition Science Group
AI implementation for nutrition science practice management and client engagement.

## Technology Stack

- Voice AI: RetellAI platform with custom conversation flows
- Practice management integration: Cliniko (real-time availability, appointment booking, patient records)
- CRM integrations: Salesforce, HubSpot, Zoho, Xero, and others
- Infrastructure: AWS, Netlify, Supabase
- Automation: cloud workflow orchestration, custom APIs

## Blog & Resources

Key articles available at yesai.au/blog:
- "How Much Does an AI Receptionist Cost in Australia? (2026 Guide)" - Full pricing breakdown
- "AI vs Hiring: The Real Cost for Australian Businesses" - Cost comparison with real scenarios
- "Getting Started with AI Agents: A Practical Guide for SMBs" - Step-by-step implementation guide
- "AI for Healthcare Practices: What Australian Clinics Need to Know" - Cliniko integration, privacy, compliance
- "Chatbot vs AI Agent: What Is the Difference?" - Technical comparison
- "How Reignite Health Handles 877 Patients with AI" - Detailed case study
- "How Real Estate Agents Use AI to Win More Listings" - Industry-specific guide
- "Do You Need a Custom LLM? A Plain-English Guide" - RAG vs fine-tuning decision framework

## Contact

- Website: https://yesai.au
- Email: hello@yesai.au
- Melbourne: +61 3 9003 0111
- Sydney: +61 2 8880 0208
- Free consultation: https://yesai.au/book
- Free AI audit: https://yesai.au/free-ai-audit
- Social: @yesai_au (X/Twitter), Yes AI Australia (LinkedIn)

## Detailed Documentation

- [Full documentation for AI systems](https://yesai.au/llms-full.txt): complete service descriptions, pricing tiers, case studies, FAQs, and integration details.