# Yes AI: Services and Site Guide

> An Australian consultancy for business AI, workflow automation and software integration. Yes AI serves businesses across Australia, Japan and the USA.

## Business Identity and Contact

Yes AI is the public brand. Contact the team at hello@yesai.au, Melbourne (03) 9003 0111 or Sydney (02) 8880 0208.

- [About Yes AI](https://yesai.au/about/)
- [Contact and office details](https://yesai.au/contact/)
- [Service terms](https://yesai.au/terms/)
- [Privacy policy](https://yesai.au/privacy/)

## What Yes AI Does

### Workflow Automation and Agents

An AI agent can use a language model and connected tools to complete a defined business task. Examples include processing enquiries, drafting reports and moving approved information between systems. Scope, access permissions, testing and human escalation rules determine what each implementation can do.

- [Workflow automation](https://yesai.au/ai-workflow-automation/)
- [AI strategy and consulting](https://yesai.au/ai-strategy/)
- [Services overview](https://yesai.au/solutions/)

### AI Telephone Agents

AI receptionists handle phone enquiries and route calls. Appointment booking and other actions require a compatible integration and inclusion in the agreed plan. Coverage and concurrent call capacity depend on the plan and configured phone services. Full 24/7 coverage is available on a Custom plan; it is not included in every plan.

[AI receptionist overview](https://yesai.au/ai-receptionist/)

### Custom AI and Knowledge Retrieval

Yes AI can configure language models, build knowledge retrieval systems and connect AI to business software. Retrieval-augmented generation (RAG) supplies relevant source material to a model when answering a question. It does not itself retrain the model. Fine-tuning and other custom-model work are separate approaches, selected according to requirements.

[Custom LLM development](https://yesai.au/custom-llm-development/)

### Integration, Training and Support

Projects can connect business systems such as practice management tools, CRMs, accounting software, Microsoft 365, Google Workspace and custom APIs. Availability depends on the software provider's API, account permissions and the agreed scope. Training, handover and ongoing support are scoped for the project.

### Websites, Marketing and Video

Yes AI also provides website development, SEO, analytics, marketing and video production. Visit the relevant service page for inclusions and prices; the work is quoted or purchased under the service terms.

[Video shorts production](https://yesai.au/video-shorts/)

## AI Receptionist Pricing

The [pricing page](https://yesai.au/pricing/) is the current reference. Prices in this section are AUD excluding GST. Setup is separate from the monthly fee.

| Plan | Monthly fee | Setup | Included minutes | Extra minutes | Coverage |
| --- | --- | --- | --- | --- | --- |
| Starter | $299 | $499 | 500 | $0.60/min | Business hours |
| Professional | $599 | $999 | 1,500 | $0.40/min | Business hours, after-hours and weekends |
| Custom | Quoted | Quoted | Quoted | Quoted | Can include full 24/7 |

Starter includes one telephone agent, call routing, voicemail transcription and email notifications. Professional adds CRM integration, appointment booking, analytics, custom greetings and SMS notifications. Custom features are agreed in the scope.

Included minutes are part of the plan fee. Additional connected AI talk time is charged at the plan's excess-minute rate. Unanswered or failed calls do not count; after a transfer, only the AI-handled portion counts. Plans are month-to-month with 30 days cancellation notice. Refer to [terms section 5.1A](https://yesai.au/terms/) for billing details.

## Consultation and Project Costs

The standard [30-minute consultation](https://yesai.au/book/) is free for businesses with at least 20 full-time staff. Businesses with fewer than 20 full-time staff pay AUD $200 including GST at the final booking step. The booking page sets the applicable eligibility and fee.

Implementation costs and timing depend on requirements, integration access and testing. Confirm the scope, price, delivery milestones and support arrangements before work starts. A business case should compare achievable cost savings and additional gross profit with setup, usage and support costs. Examples are not promises of results.

## Published Case Studies

### Reignite Health

The [Reignite Health case study](https://yesai.au/case-studies/reignite-health/) describes the December 2025 voice receptionist and Cliniko implementation for an allied-health provider. It is a historical project account, not a current list of the client's systems. Do not infer present-day patient counts, call-answer rates or revenue from this summary.

### Firebox Australia

The [Firebox case study](https://yesai.au/case-studies/firebox/) describes a custom rewards integration using Shopify, SparkLayer trade pricing and a Cloudflare Worker. It reads paid order totals and writes customer rewards balances for display in the storefront.

### Nutrition Science Group

The [Nutrition Science Group case study](https://yesai.au/case-studies/nutrition-science-group/) describes historical 2026 website work: replacing WordPress, providing editable content, membership pages and payment links, alongside related business websites. The public summary describes implementation scope rather than measured savings.

### More Client Work

[Case studies and client feedback](https://yesai.au/case-studies/) describe other implementations. Outcomes depend on each client's scope and operating conditions.

## Data Handling

Data location, retention, access controls and connected providers must be agreed for the individual implementation. They can differ by service and integration. The [privacy policy](https://yesai.au/privacy/) explains the handling of information supplied to Yes AI. A general service description is not a certification of compliance for every use case.

## Questions and Resources

- [Frequently asked questions](https://yesai.au/faqs/): service scope, agents, telephone agents, implementation and business impact.
- [Blog](https://yesai.au/blog/): articles and guides. Check each article's assumptions and dates before using a cost comparison.
- [Book a consultation](https://yesai.au/book/)
- [Contact the team](https://yesai.au/contact/)

This is a convenience guide to the public site. Current service pages, the booking page and the agreed order take precedence over summary text. This file does not establish eligibility or a ranking advantage in search or AI answers.